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Error while trying to install Sketchbook 8.6

3 REPLIES 3
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Message 1 of 4
Anonymous
600 Views, 3 Replies

Error while trying to install Sketchbook 8.6

I had an older version of Sketchbook that was working fine a few months back (which I had uninstalled). When this latest version (8.6) was released I downloaded it and I keep getting this install shield error while installing:

"The wizard was interrupted before Autodesk SketchBook could be completely installed"

here are screenshots:


https://ibb.co/RhkgPJD
https://ibb.co/qxPBzdb

I tried redownloading, run as admin, clearing temporary files, nothing works. I have the latest windows 10 64bit updates. Only antivirus i have is windows defender.

Is there anything I can do to circumvent this? anyone else getting this error?

Tags (2)
3 REPLIES 3
Message 2 of 4
david.lau
in reply to: Anonymous

Can you reboot your computer and try it again?



David Lau
Message 3 of 4
david.lau
in reply to: david.lau

If that doesn't work, run this program and see if SketchBook is installed.  If so, uninstall it and try the installer again.

 

www.sketchbook.com/thankyou

 

Microsoft Fix It tool checks your registry and ensures that any previous installations of SketchBook (or any problematic program) is installed and uninstalls it CORRECTLY.



David Lau
Message 4 of 4
Anonymous
in reply to: david.lau

I have restarted several times before installing, also used the link you provided and still get the same error.

 

It's definitely not installed with no residual files, doesn't seem to have residual entries in the registry either and I cleared temp files in c:\users\ and disabled UAC before trying and it's the same issue.

Is there anything else I can try?

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