SketchBook Forum
Hello Sketchbook Community Members! Sketchbook started a new exciting endeavor. This forum is now read-only mode. Please visit the new Sketchbook Help Center, https://help.sketchbook.com/ in the future. Happy sketching!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop version on Surface Pro 3 won't login to Pro

1 REPLY 1
Reply
Message 1 of 2
Anonymous
406 Views, 1 Reply

Desktop version on Surface Pro 3 won't login to Pro

I have the desktop version of Sketchbook Pro (version 8.5.1) on my Surface Pro 3 tablet and lately, I've been having trouble logging into my Pro subscription. Usually, when I open the program it opens in the free version and I just have to wait a couple of seconds for it to switch to the pro version. However, lately, it has not been switching to the Pro version and just has a constant spinning wheel when I go to check My Plan (screenshot attached).

 

Any ideas for a resolution? I'm not sure about switching to the Microsoft Store Windows 10 app version because it does not appear to have the same features such as a way to re-import custom brush sets and all of the free brush sets.

1 REPLY 1
Message 2 of 2
david.lau
in reply to: Anonymous

You need to use the latest version of SketchBook.  The download is here:

 

www.sketchbook.com/thankyou



David Lau

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Technology Administrators


Autodesk Design & Make Report