App crashes at startup on cintiq companion

[Anonymous]

My sketchbook pro app has been crashing on the startup every time. I'm using a cintiq companion hybrid tablet. 

Please help. 

Thanks

[david.lau]

Thanks for the report.  I have alerted the QA/Development team about the 13" Wacom tablet that runs Android having the issue.  

Can you confirm by sending us the model number on the back of the device?

[Anonymous]

Yes, thanks!

Model #: DTH -A1300

[Anonymous]

Im suffering the same issue in the same tablet. As a patch, i'm returning to the last functional versión.

Thanks!

[Anonymous]

That's cool olisseh. Not sure how to go back to the previous version.

Since you have the same tablet as me does the selection tool work for you? Mine stopped working a while ago and I can't screen record. You ever have any luck with that?

Thanks

[Anonymous]

I am using a 13 inch Wacom Cintiq Hybrid. I started experiencing the Sketchbook crashing last night. I have since updated the software (about 20 min ago), It has not resolved the issue. I am thinking about uninstalling Sketchbook and then Reinstalling to see if that resolves the issue. Please let me know when your team has a solution.

[Anonymous]

Hi, at first moment i did what you're thinking, but reinstalling wasn't solve the issue, as it seems the trouble comes from the last app version.

To get it running again I uninstalled sketchbook completelly and install the 4.0 version apk.

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[Anonymous]

Hi! as i've told Bob, try uninstalling completelly sketchbook, and install the 4.0 apk version. 

Hybrid is a good piece of hardware, but the lack of no upgrades for its OS, makes me being careful with the apps. So i try to save old apks, preventing problems like this. In other hand, there are some reliable repository online, storing signed obsolete apk versions.

[Anonymous]

When you uninstall do you lose all your files? Is there an easy way to back them up? I've exported all my files as .pngs

[Anonymous]

Thank you, Where can I get version 4 APK and is there a way to retrieve my working files after I uninstall the current app?

[david.lau]

For Android, the files will be in the /Autodesk/SketchBook3 folder.  It will have the .tif/tiff extension.

If you delete app the folder will still be intact.

[Anonymous]

Ok, thank you I will attempt this fix.

[Anonymous]

Sorry but i can't answer your question in an absolute way... if i were in your shoes i'd make the same things that you made. Export all the drawings and move to another folder away from the sketchbook folder. 

[Anonymous]

I hadn't seen the early answer 

[Anonymous]

Sites as apkmirror.com can help you finding obsolete signed apps.

[Anonymous]

Just reverted to the previous version. Not a fun process but I can now try to catch up on lost time! Thanks for the help!

[Anonymous]

I reverted to the previous version but now all my brushes are missing! Is that because my original older version was the one I purchased and now this version is unpurchased? 

[Anonymous]

As far as I know, licence is associated with your google play account. So, if you has reverted to the same version you had , you may keep all the brushes you had.
For my part this was the behaviour of the app. At least I didn't realize the lost of brushes. But the fact is thar are only my own guesswork, I'm sure that support staff shall give us a much clever answer and, please, a solution for getting the upgrade working 😊

Cheers!

[Anonymous · Accepted solution]

hi, i'm glad to say last update solved app crashing in my hybrid!

thanks a lot!!!!   

[david.lau]

Android 4.x devices are using an older SSL which we fixed last week and uploaded to the Google Play store.  I am glad it worked.

NOTE:  I needed a USB keyboard for text entry into the Login Screen.