RSA 2020

[Anonymous]

The installation of RSA2020 always fail 

ii have in my pf windows 10  vers 1903 12 gb ram

yhose are message i got  form error log

2019/9/7:11:38:41 Roberto DESKTOP-90TTQ0C Download Play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:41 Roberto DESKTOP-90TTQ0C Notify play SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:41 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE 1001(download started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:41 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE 1003(unpackage started) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify status SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify status SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE 1009(download completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE readerStreamThread exited with status code: (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE 1011(unpackage completed) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:43 Roberto DESKTOP-90TTQ0C Notify info SOLUTION_PROVIDER_PACKAGE writerStreamThread exited with status code: (0) https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:44 Roberto DESKTOP-90TTQ0C Download Complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:44 Roberto DESKTOP-90TTQ0C Notify complete SOLUTION_PROVIDER_PACKAGE https://emsfs.autodesk.com/utility/SolutionFramework/FY19/SolutionProvider.exe
2019/9/7:11:38:44 Roberto DESKTOP-90TTQ0C verifyCertificates The file "C:\Users\Roberto\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe" is signed.
2019/9/7:11:38:44 Roberto DESKTOP-90TTQ0C CertFindCertificateInStore C:\Users\Roberto\AppData\Local\Temp\adsksolutionstub\SolutionProvider.exe Succeeded
2019/9/7:11:38:44 Roberto DESKTOP-90TTQ0C Extracting files from solution stub
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C verifyCertificates The file "C:\Users\Roberto\AppData\Local\Temp\_AIC713.tmp\Setup\SolutionProvider.dll" is signed.
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C CertFindCertificateInStore C:\Users\Roberto\AppData\Local\Temp\_AIC713.tmp\Setup\SolutionProvider.dll Succeeded
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C AnalyzeInstallFailure() for log file: C:\Users\Roberto\AppData\Local\Temp\Autodesk Robot Structural Analysis Professional 2020 Install.log
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C AnalyzeInstallFailure() GetErrorontext returned: Error Context MSI (s) (A8:10) [11:38:38:013]: Unable to delete the file. LastError = 32
MSI (s) (A8:10) [11:38:38:053]: Deferring clean up of packages/files, if any exist
MSI (s) (A8:10) [11:38:38:053]: Attempting to delete file C:\WINDOWS\Installer\22a26785.mst
MSI (s) (A8:10) [11:38:38:054]: Attempting to delete file C:\WINDOWS\Installer\22a26786.mst
MSI (s) (A8:10) [11:38:38:054]: MainEngineThread is returning 1603
MSI (s) (A8:80) [11:38:38:056]: RESTART MANAGER: Session closed.
MSI (s) (A8:80) [11:38:38:056]: No System Restore sequence number for this installation.
=== Fine registrazione: 07/09/2019 11:38:37 ===

2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C AnalyzeInstallFailure() GetErrorContext returned: Error String MainEngineThread is returning 1603
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C AnalyzeInstallFailure() QueryAknURL returned: AKN Article https://knowledge.autodesk.com/search?p=RSAPRO&search=MainEngineThread is returning 1603&sort=score&page=1&v=2020
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C AnalyzeInstallFailure() error 28672 mapping not found in error.xml
2019/9/7:11:38:45 Roberto DESKTOP-90TTQ0C Rollback: Autodesk Licensing component is exe :Ignored Rollback.

[Rafacascudo]

have you Installed the Hotfix ?

https://forums.autodesk.com/t5/robot-structural-analysis-forum/rsa2020-does-not-start/m-p/8737727#M7...

[Anonymous]

HI 

thanks for reply as you can see i have problem to install RSA2020 

so i don't think Hotfix will solve the problem 

i try  direct installation . 

                     download 

                     browser download 

 but i got always this error message   i recently upgrade to windows 10 version 1903 

I have installed RSA 2019   i try to unistall RSA 2019 e install RSA  2020 but got same error