Revit 2015 R2 update - not showing in subscription account

[Anonymous]

I have wasted a big chunk of time today looking into the update options and potential pitfalls that come with Revit 2015 R2. The information provided by Autodesk is far from adequate and unfortunately my software provider has not offered any advice or information related to this important update either.

Thankfully I have found the information I need from the RevitOpEd and other websites but now I have discovered that for some reason I am unable to access the software through my Autodesk subscription account - when I check it says 'There are no product updates available for your product at this time'.

Must admit that I am far from a fan of the Autodesk website (not sure how a company as big and popular as Autodesk gets away with something so outrageously sub-standard) and the fact that it redirects me to this forum (or endless loop trying to 'Contact Us') for assistance instead of being assisted by Autodesk staff just rubs salt in the wound.

Have any other maintenance customers had this issue and if so then how did you get the Revit 2015 R2 software?

[DarrenP · Accepted solution]

does R2 show here: http://knowledge.autodesk.com/customer-service/account-management/software-downloads/enhancements

[Anonymous]

Thanks. I guess in hindsight that seems obvious, but earlier it was anything but.

Any idea why I am not able to update through the Revit 2015 program or the Application Manager?

Really wish that Autodesk and their resellers would invest more time/effort/resources into providing information on how to get the most out of their software, especially for maintenance customers.