AEC Subscription

[GCFEL]

Today l paid for a 3 year AEC subscription.  However, Revit 2025, Recap Pro 2025 and Autocad 2025 are currently still displaying 'trial duration', however, the other software l have do not state the trial duration.

How do l resolve this matter?

[Tomislav.Golubovic]

What's it say in your Autodesk Account at manage.autodesk.com?

[GCFEL]

I have a paid subscription.  However. some products are still in trial.

[Tomislav.Golubovic]

Is that what it says on your account? Have you tried signing out then signing back in? Did you get the confirmation email of your order?

[GCFEL]

I did receive my confirmation order and l have repeatedly tried signing out and back in.

[jay_colcombe]

I would chat with Customer Service it could just be a glitch in the system, they are definitely included in the AEC Collection so still install as a trial and use and when rectified at Autodesk's end you simply carry on using as a subscription and no need to reinstall!

[GCFEL]

I shall try that suggestion and see how it pans out.