Revit Crashes with reloading link, but not opening linked file

[smbrennan]

I'm working in my Revit Project and the Architect provided an updated model. So I close my model, downloaded the new architectural model, opened with a detach/audit, purged it, and saved it in a new different directory. I then go back to my model, and it crashed ("A serious error has occurred.") during open. So I restored the old architectural file, that my central model is now opening up just fine. I link the new architectural model into my model, and that updates just fine.

Has anyone come across this before? This happened in 2014, and I was planning on upgrading to 2016 so I did while I have the time, and the same thing occurred. I've also tested this on another computer, and the same thing happened. So I'm left to believe that it's something in the file that my project doesn't like - but what? 

[nicholas_seibert]

Hi,  Can you provide a journal from the session when you open and crash for me to look at?  They are located here:

C:\Users\YOURNAME\AppData\Local\Autodesk\Revit\Autodesk Revit 2016\Journals

Also are you getting the CER when you crash?  If you are submitting them, under what email.  I could look up the issue that way too.

Some other questions

When you open your project, what view is it opening to?

Is the link on a workset? Can you open the project with that workset closed?

Thanks

[smbrennan]

Here's a link to download the 2 journals from yesterday (one is a worker.log?)
https://www.dropbox.com/sh/8t5sb7yu0nhefdk/AAAks4U7o1R8IB_FV3mSmYf7a?dl=0

I just forced a crash and submitted an error report "CER_132373870." This method was by doing a "reload from" after I had the project opened.

If I open the project and keep that workset closed, and then "reload from" - there's still a crash. That error report was "CER_132373971."

I did find out accidentally that if I "reload from" a different link (tested on a structural link, not the architectural), then everything is fine.

[nicholas_seibert]

Thanks!

There is some good info in the CER and journal.  Looks like it might be an issue with phasing.  Did the architect add some phases between updates?  Do you have any add-ins that deal with phases?

Thanks

[smbrennan]

I have no add-ins that handle phasing.

But, I do recall yesterday seeing that the architect completely changed their phase names.

With the journal being so large, how do you identify where the problem is?

[nicholas_seibert]

Did you have any phase mapping between your model and theirs? 

In the journal file there is an exception at the bottom with some warnings right above it.  Typically that will point  you in the correct direction.

Thanks

[smbrennan]

Yes, I had phase mapping established. Should I update my phase names and try again? Or should I map all of their phases to my "Existing" and then remap after the refresh? Is there a recommended workflow for this?

[nicholas_seibert]

I don't think the phase names in your project make a difference.  I would try opening version that doesn't crash and map everything to a phase who's name didn't change.  As far as best practice, i'm not 100% sure this will work but i can talk to the team that owns phases to see what they suggest.

thanks

[smbrennan · Accepted solution]

I got it to work without crashing. Here's what I did:

In my model, I remapped the phases so all linked phases were set to "Existing" (that name didn't change). I went to manage links, and did the "reload from." Went back to my phase mapping and remapped the phases.

Thank you for your help Nicholas!