Very Frequent Revit Crashes - Consistent Error in Journal File

[EATREVITPOOPCAD]

Hello,

We are having very frequent Revit crashes, I started to look at the journal and it seems to be the same error for all of them. Any ideas as to what can be done?

USER 1:
'C 12-Apr-2023 14:32:16.347;   1:< Exception in drawing thread: ExceptionCode=0xc0000027 ExceptionFlags=0x00000002 ExceptionAddress=00007FF84C9F1122 
'C 12-Apr-2023 14:32:16.347;   1:< Display exception has occurred. 

USER 2:
'C 12-Apr-2023 14:08:59.007;   1:< Exception in drawing thread: ExceptionCode=0xc0000027 ExceptionFlags=0x00000002 ExceptionAddress=00007FFAB7537A8D 
'C 12-Apr-2023 14:08:59.007;   1:< Display exception has occurred. 

USER 3:
'C 12-Apr-2023 14:32:20.717;   1:< Exception in drawing thread: ExceptionCode=0xc0000027 ExceptionFlags=0x00000002 ExceptionAddress=00007FFE5F591122 
'C 12-Apr-2023 14:32:20.718;   1:< Display exception has occurred. 

And here are our typical workstation specs

[L.Maas]

It seems to me to be a graphics driver issue. Few things to try:

-Look in the Revit options under hardware and deselect "Use hardware acceleration"

-Install the latest graphics drivers for your cards and test.

-You also might try to install an older driver (to check if bug is introduced in later drivers).

-Check for updates (Revit, OS)

-Disable Add-ins

Is it only happening on large projects or also issue with smaller ones?

[EATREVITPOOPCAD]

Thanks for providing this information @L.Maas 

All of our projects are relatively large... (I guess this depends on perspectives lol, 5+ stories 400 units)

The frequency is what is concerning, maybe it is because as the firm grew these issues started coming up that didn't before.

There was one user whose Revit crashed 3 times within an hour, and I restarted his graphics card driver and turned off hardware acceleration, and he hasn't reported any crashes since. I would like us to use hardware acceleration though, as my understanding it gives better performance when navigating through the model. Also, the graphics cards we use look like decent cards according to Revit system requirements. 

As for Addins, we do have a decent amount of people using pyRevit and a few others. I noticed MagicViews Addin has a command registration error in the Revit journal, but seems to be a minor one as it doesn't show up in the Revit UI, and fully functions.

' 0:< API_SUCCESS { Added pushbutton Id: 6456, name: Jump to View Hotkey 8, text: Jump to View - Hotkey 8, class: pglMagicViews.Hotkeys8Cmd, assembly: C:\ProgramData\Autodesk\ApplicationPlugins\pglMagicViews.bundle\Contents\2021\pglMagicViews.dll, parentId: CustomCtrl_%CustomCtrl_%Pangolin%Magic Views%Options } 
' 0:< External Command Registration Exception: Invalid long description format.

In the meantime, I am going to make sure we have the latest updates.