Urgent! Unable to sync, getting error message

[Sahay_R]

A team mate has been unable to sync their model since Friday - 

So far, they have

1) Unloaded and reloaded all links

2) Deleted locals, Temp files

3) restarted the machine

4) audited model

5) performed a selective purge

I have attached the latest Journal ()269), and a couple that date back to the close of last Friday. Bid docs need to be out next week. Help!

[Viveka_CD]

Hi @Sahay_R

Thanks for sending over the journal files and for alerting me to this post. 

A problem report has been filed and I will let you know for any updates.

See this article HERE for related information.

Regards,

[Sahay_R]

Thank you, @Viveka_CD. I will watch out for further updates from you.

[ennujozlagam]

Hello just a wild guess, try to restart your network server, it could be your server connection. Thanks

[Sahay_R · Accepted solution]

Thank you @ennujozlagam - it turned out to be a corrupt stair - any attempt to edit it brought about the problem. It was deleted and recreated, and then things went back to normal.

[Viveka_CD · Accepted solution]

Hi @Sahay_R

Glad to hear that it went back to normal.

A few warnings in your journal regarding startup error and addins-  please try testing Revit with add-ins disabled if the user faces the issue again.

Also, keep an eye on the updates for the Revit version.

Regards,

[Sahay_R]

Thank you, @Viveka_CD (I hit Accept by mistake - oops!) . I will put it in my Crash Checklist for the future.

[Viveka_CD]

No worries @Sahay_R

You could check the status here: https://health.autodesk.com/ and check if the model has problems syncing to central or if the service is working properly.

Regards,