Ribbon distortion in Revit 2019 (hotfix applied.)

[MuirEng]

Running revit 2019.0.1 with nVidia RTX 2080 card on new workstation. Everything was working just fine but now I have  problem with ribbon distortion. ribbon distortion.jpg

Windows display scaling is set to 100%, although I believe this problem may have been introduced when I changed the display scaling initially. Tried setting hardware acceleration to off. 

Other aspects of the software seem fine. 

I realize that the card is not supported but I must say that we have had a great deal of success with nVidea cards on our other workstations, with windows 10 scaling set to values other than 100% so I would like to believe that there is a solution not involving replacing my quite expensive video card. 

does anyone have suggestions on how to correct? 

thanks

[sureshchotrani]

Please set Revit 2019 to run as earlier version such as Windows 7 compatibility mode. 

1. Right-click the Revit 2019 icon on your desktop, choose Properties. 
2. In Compatibility mode, tick "Run this program in compatibility mode for" 
3. Choose Windows 7. 
4. Click OK to save and start Revit 2019.

Let me know how it goes.

[RobDraw]

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@sureshchotrani wrote:

Please set Revit 2019 to run as earlier version such as Windows 7 compatibility mode. 

1. Right-click the Revit 2019 icon on your desktop, choose Properties. 
2. In Compatibility mode, tick "Run this program in compatibility mode for" 
3. Choose Windows 7. 
4. Click OK to save and start Revit 2019.

Let me know how it goes.

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Why not take out all the RAM while your at it?

[MuirEng]

Thank you for the suggestion. This does not affect the behaviour.

[nicholas_seibert]

Wow...i haven't seen this before...

Could you give me a little more info around your setup?  Dual monitors? I assume you have already tried rebooting your machine, but if not lets try that too.  On your screen shot it looks like its only one of the panels from the ribbon...is that correct?  If you change tabs does it change the distortion at all?  Are all other products fine? Could you post a journal?

Sorry for the mess of questions, but the more info the better 🙂

Thanks!

[Anonymous]

Check and make sure that an intel video card/driver is not causing issues.

This help page is for Autocad, but just substitute Revit instead...

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-f...

[MuirEng]

Nicholas, hello, thank you for the help.

Yes, rebooted, of course. Dual monitors. The behavior affects all tabs. No issues (known) with anything but Revit.

This problem is cosmetic in nature, i.e. it doesn’t actually stop anything from working. It just makes Revit hard to use. And, of course, it is really annoying.

I suspect that this was triggered when I started experimenting with text scaling in windows.

Display is set to 125% scaling (since reverting it back to 100% doesn’t help and I need the boost to read text), 2560 x 1440 (recommended/native) resolution.

Journal attached. 

[MuirEng]

mpwuzhere. thank you for the document. I do not believe I have any intel drivers running but the motherboard may have a display adapter enabled so I will check that out. I do note that my monitors are showing up as Generic PNP so i will see if I can install correct drivers for those. 

[MuirEng]

updated video card driver and monitor drivers. No improvement...

Here is another screen shot. It looks like Revit is zooming in on the icons. 

distorted2.jpg

[sureshchotrani]

While reviewing the Journal file, I see you are not using most recent build of Revit 2019,

It says 

Build: 20180518_1600(x64)
' Branch: RELEASE_2019.0.1

Where as current is

19.1.0.112
20180806_1515(x64)
2019.1

Kindly update the Revit via Autodesk desktop app or manage.account.com

Another thing I notice is that you are not using a certified graphics card, you are using NVIDIA GeForce RTX 2080

You can rollback the drivers to older and see if that helps. https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-d...

[nicholas_seibert]

Have you played with this option at all? Screen shot is from 2018, but setting is in the same place now.

revit-options.PNG

[RobDraw]

I wouldn't be so quick to eliminate the card as being the issue. Have you tested a different card or even a different driver for your present one to see if the issue is still present? Just because you haven't had problems with a non-supported card doesn't mean it is not the issue. There have also been a number of Windows updates recently. I would look into those as possible causes also.

[nicholas_seibert]

You could also try the UISTATE.DAT fix...do you know that one?

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

[MuirEng]

ok,  good news. I set hardware acceleration to off (again, see my original post) and the problem went away this time. This is a really fast machine seems to be performing fine without this setting. I do not understand why deselecting this option did not fix the problem the first time I tried this so the solution is likely related to a combination of changes and updates. 

sureshchotrani - My first comment to you is read my original post. Explains that I am not using an approved card. Our firm has had very good success with nVidea cards but we realize there is some level of risk involved in doing so. 

This installation is perpetual license, not subscription. I am not sure the build #s are same? In any case I did find a 0.2 security fix for Revit 2019 and have installed this. I do not see any other update files available.

Build # is now:

19.0.20.1
20180927_2315(x64)
2019.0.2

robdraw - At no point was the graphics card ruled out as the source of the issue. Thank you for the comment about windows updates

Nicholas, this is a great tip to reset the ribbon. I'm tempted to try this but perhaps I will leave things alone for now since it is working. Thanks!

To all: Thank you very much for taking the time to reply. I don't want to waste your time on this any more. Case closed!

[RobDraw]

Turning off hardware acceleration stops Revit from using the RAM built into the video card. The card may indeed be the issue.

[Anonymous]

What video card are you using btw?  Most of my office are using GTX 1080ti.

[MuirEng]

See post #1

[Anonymous]

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@MuirEng wrote:
See post #1

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Missed the entire sentence before the image....  What is funny is the 2080 is cheaper than a 1080.  But I know people running the 2080's with no issues whatsoever along with large format 4K screens.

[Anonymous]

I'd suggest a clean installation of your graphics drivers....  uninstall all drivers in the Control Panel/programs area and click the Clean install during the Nvidia install...that way you can make sure you don't have any older drivers for a difference card still lurking and causing issues.  I like to uninstall and delete all drivers...then reboot before I even run the clean Nvidia install.

[Naderer2847]

We are experiencing the same issue on a new PC which was just set up. GFX card is 2080Ti. Latest Revit version, latest drivers, latest Windows update. Not using hardware acceleration provides a fix, but being able to use it would be preferable.