Revit (workshared model)- Ctrl+Z process multiple undo's back to last save

[hworrell]

I have a couple users reporting that when they undo using Ctrl+Z, the model processed multiple undos back to the last save to central. 

Has anyone else seen this behavior?  We have previously sent log files to autodesk, but nothing awry has been found in them. 

I'll update post with version and command that was being undone. 

[christian.riley]

Hi there, @skip.ingleF5EKY, 

Sorry to hear that you are also dealing with this. Would it be possible for you to post a Collector Utility dataset? Unfortunately the issue has not been able to be reproduced but we are collecting as much information on the issue as possible to hopefully track down why this is happening and how.

Please see the article below regarding the Collector Utility.

Collecting and sending diagnostic data to Autodesk Technical Support for Revit issues | Revit Produc...

[Dylan.Harm.SG]

Still no solution/follow-up, Autodesk? Here we are in v.2021 and we still experience the same issue as other users. It creates a very real time/cost impact. Any idea how to avoid it? @Viveka_CD 

Thanks.

[bailey2FJNN]

Hello, 

Is there still no fix for this? I've just lost about an hour of pretty detailed work and I'm not very happy. Considering this thread started in 2018 and I am using 2023 I am hoping there is a solution. Thanks.

[hworrell]

We still get this error on projects, and have created multiple tickets with autodesk each time it occurs, sending over journal files and information on what the user was doing prior to multiple undos.

Still no clear answer.

If you and your coworkers experience this on the regular (like we do) start submitting support requests each time.

I have created an excel file for all the times it had occurred and send that with it.

[hworrell]

Welcome back to this thread and it still being an issue.  In the past 2 months, Users have seen this issue.  I have created another support case for Autodesk. @christian.riley  ... still not resolved. All versions of Revit appear to be be affected. 

[hworrell]

Also - it doesn't really matter if it is Ctrl+Z, the undo button, or an undo button on someone's keyboard... we have seen it happen with them all. 

[RobDraw]

All of these "still no fix" posts should be in the product feedback forum. They really don't add anything to this thread.

Apparently, Autodesk cannot replicate the issue and it was suggested that it may likely be an issue with add-ons. Until you can tell Autodesk how to replicate the issue and eliminate 3rd party software and/or content, I'm afraid there is nothing Autodesk can do.

Just food for thought.

[kdespainNTT3U]

I am using Revit 2021.1.5 and this has happened to me.  I lost about 45 minutes of work just now,, and it is very frustrating.  This is a large work sharing model.  No error, no message, no way to redo.  kdespain

[RobDraw]

What were you doing? Anything of value to help others, not just another me too.

The issue needs to be repeatable in order troubleshoot.

[jose.bravoV]

Hello all!
I believe this issue has been captured in the following article:

Ctrl+Z process multiple undo's back to last save in Revit

There are some distinct journal lines that appear when this happens. It seems to be caused by the cursor remaining in the properties palette after exiting (with Escape key) a dialogue window and then performing a Ctrl+Z undo action, while the cursor remains in the palette. Not always reproducible but the internal team is aware of this. 
If you find this occurring constantly with different steps, please reach out to our support team so we can further investigate. 
Hope this helps! 

[dolmstedJVU7R]

Fast forward to 2025 and I just experienced this situation. I thought maybe an backup save might have contained the info I input but, no such luck. It is not a work shared model. 2024.3.

Thanks in advance.

[hworrell]

Yes, we just had a user experiencing the issue again in Revit 2023. @jose.bravoV 

[RSomppi]

Apparently, Autodesk is aware of this happening. See message #32.

[hworrell]

Correct, that response is from a couple years ago, yet the problem persists.  I tried to recreate the issue with the cursor being over the properties window and couldn't replicate.  I'm not sure what to tell users that lose work because of this. 

[RSomppi]

Troubleshooting a problem without a way to recreate it is just taking shots in the dark. Autodesk is asking for steps to recreate the issue, not just reports of it happening.

Tell them it is highly unlikely a solution is forthcoming without being able to recreate the issue and to take notes the next time it happens. It might help to have them synch more often so it's less of an issue when it does happen.

[hworrell]

When we reported this issue in 2018, we worked with Autodesk extensively, providing journal files, providing detailed reports of when it happened, etc. We had a collection process for gathering all the data from the computers and users. We were told that a fix would come in a future update. Apparently, that is not the case.

[RSomppi]

I would suggest that you reach out to the person(s) that were working with you on that case instead of utilizing this user forum for that kind of communication. Your issue is with Autodesk. Not much we users can do to help with it.