Revit is not working

[eline.pyck]

I give a Revit course to 120 students. 6 of them can not work with Revit. If they open the program, there is most of the time a black screen who’s pop-uping. Sometimes they manage to open Revit. The license is ok.

The already passed our IT-helpdesk and the helpdesk we pay from Academic-Software. They did all the processes of reinstalling Revit, even reinstalling Windows. There are still 3 students were nothing is helping.

Please can you help us? Is there a bug in Revit? The students are already weeks behind the courseproces. Reinstalling things and lost a lot of time.

Last year there was another student who didn’t managed.

Thanks for any tips you can give us.

[barthbradley]

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@eline.pyck wrote:

I give a Revit course to 120 students. 6 of them can not work with Revit. If they open the program, there is most of the time a black screen who’s pop-uping. Sometimes they manage to open Revit. The license is ok.

Is there a bug in Revit?

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No, there is not a bug that causes a black screen to pop up most of the time.

[ToanDN]

Hardware specs? OS? User rights?

[eline.pyck]

Processor            AMD Ryzen 5 5600H with Radeon Graphics            3.30 GHz

Geïnstalleerd RAM-geheugen     16,0 GB (13,9 GB beschikbaar)

Apparaat-id        48E48616-705E-46D1-9297-382DECDDFFFB

Product-id           00325-97285-83249-AAOEM

Type systeem     64-bits besturingssysteem, x64-processor

Editie     Windows 11 Edu (Pro) Versie    22H2

Installatiedatum               ‎13/‎03/‎2023

Build van besturingssysteem       22621.1265

Ervaring               Windows Feature Experience Pack 1000.22638.1000.0