Revit File making our computers get the blue screen of death - BSOD

[CreggerC]

I would like to reopen this thread. I have KB4025342 installed on my machine (I mention this as it was mentioned above), but one of the users that I support who does not have the new Windows build (I roll out updates to myself first to avoid this exact scenario) is having Revit crash intermittently. We have had this issue prior where it seemed to be attached to a particular file and this time it crashed one other machine while working in that file.

I am looking to open this ticket to seek further information regarding the aforementioned potential solutions and responses from Engineers, but in the meantime I will be trying various troubleshooting methods so that I can keep you informed.

I will be having the user attempt to work on the file locally (only as a test though as I DO NOT expect this to be Autodesk's solution considering that I am setting up Revit Accelerator with another office soon) and I will be upgrading the user's RAM tonight (as his workstation was already slated for upgrade and it's more time efficient than a full RAM test during the work day).

Any response is greatly appreciated and please enjoy your weekend.

[CreggerC]

I wanted to make the following edit to clarify. The issued occurred both before, and after; installing the 2018.1 update. An auto reply was sent to my email notifying me of an "Accepted Solution" and I wanted to acknowledge that it was not a correct or all encompassing solution.

[Viveka_CD]

Hi @CreggerC

The accepted solution was specific to another user's issue. That thread was split for clarity and a new thread has been started specifically for your issue.

Can you post your journal files and NFO file? I can share a private folder if you want.

Please send us the journal file as the first step. As suggested before please run your updates for your Revit version from the Autodesk desktop app.

Few questions for you:

• Does the crash occur when you are working on a particular view, zooming in etc? 
• Do you have png files inside your model?
• Did your computer restart after BSOD?

Please see HERE on how to fix a BSOD (Blue screen of death) which is usually related to driver and hardware.

Looking forward to your reply update.

Thanks,

[CreggerC · Accepted solution]

After having replaced the RAM last Sunday; we have gone a week without the user of that machine experiencing a crash. I had tested the original RAM, but without a full battery of tests, it's easy to receive a false positive with RAM; so I am moving forward on the assumption that RAM was the cause. Also note that the replacement was an upgrade as well: from (2) 4 GB for 8 GB total to (2) 8 GB for 16 GB total (The board only has 2 slots)

Thank you

[Viveka_CD]

Hi @CreggerC I just wanted to follow up and see if you were able to resolve this issue? Looking forward to your reply update. Regards,

[Sahay_R]

One of the reasons for a BSOD is not having enough space on your hard drive. Try these - 

1) Delete all local files

2) In the Windows Search box, type in %temp%. This will take you to the Temp folder. Delete everything out of that - and if there are files that Windows cannot delete, then Skip them.

3) Empty Recycle Bin

4) Restart

[Viveka_CD]

Hi @CreggerC

I just wanted to follow up here, any progress on this issue?
Please mark any posts that help with "Accept as Solution" and thanks! Kudos welcome.

[CreggerC]

We have had no issue since the RAM replacement/upgrade on that client; so I can only conclude that that was the issue. Also, for everyone's knowledge, that machine is Windows 10 x64 bit in a Windows Server Essentials 2016 domain with all updates installed. The upgrade to 2016 and the most recent updates to the client were recent, so If you want to check back in, in a few weeks; I will post another update.

[Viveka_CD]

@CreggerC Good to hear back!

Looking forward to other updates from you.

Regards,