Revit Crashes when adding User Keynote

[JBrown29LFN]

Can anyone tell me why my Revit2023 Cloud based model is crashing when i try to use a User Keynote. The problem isn't consistent but when it does crash it's when I'm adding a User Keynote. Here is the end of the journal with the crash log.

Jrn.MouseMove 0 , 795 , 344
'E 30-Mar-2023 08:08:31.228; 0:<
Jrn.Command "KeyboardShortcut" , "Create a user keynote , ID_KEYNOTE_USER"
' 0:< Unnecessary nesting;ArrowUI_4;-1;ID_KEYNOTE_USER ;N++EB(NB);
'C 30-Mar-2023 08:08:31.413; DBG_WARN: nested PNEAOA in different documents unexpected: line 58 of E:\Ship\2023_px64\Source\Revit\RevitDB\OwnerGraph\ProcessNewElemAfterOwnerAssigned.cpp.
'C 30-Mar-2023 08:08:31.475; DBG_WARN: element 3278630 does not have PartitionId assigned: line 960 of E:\Ship\2023_px64\Source\Revit\PersistenceDB\Partitions\PartitionTable.cpp.
' 0.187589 4:<<updateGReps 20 elements
' 0.188612 3:<<A_CD_FP_PP_1/4"_T.O.S._(B)_L1 - (Partial Plan_2-L1): ;PERF;MISC;generating greps
'C 30-Mar-2023 08:08:31.569; DBG_WARN: missing element: line 1330 of E:\Ship\2023_px64\Source\Revit\PersistenceDB\Partitions\PartitionTable.cpp.
'C 30-Mar-2023 08:08:31.608; captureTryCrash 0xc0000005
' 0:< ::7763:: Delta VM: Avail +7 -> 134169502 MB, Used -13 -> 7998 MB; RAM: Avail +33 -> 40757 MB, Used +3 -> 7866 MB
' 0:< GUI Resource Usage GDI: Avail 8551, Used 1449, User: Used 815
' 0:< Exception occurred
'C 30-Mar-2023 08:08:36.047; 0:< ExceptionCode=0xc0000005 ExceptionFlags=0x00000000 ExceptionAddress=00007FFFC8B2CD29
'C 30-Mar-2023 08:08:36.047; BC: 7,109008,1
' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< RAM Statistics: 40756 / 57343 7866=InUse 8820=Peak
' 0:< VM Statistics: 134169508 / 134217727 7998=InUse 8935=Peak
' 1:< ::7763:: Delta VM: Avail +14 -> 134169516 MB, Used -1 -> 7997 MB; RAM: Avail +167 -> 40924 MB, Used 7866 MB
' 1:< GUI Resource Usage GDI: Avail 8551, Used 1449, User: Used 802
'C 30-Mar-2023 08:08:37.613; Revit worker 1 closed cleanly
'C 30-Mar-2023 08:08:37.623; [00004edc]QueueMinder stopped
'C 30-Mar-2023 08:08:37.623; 1:< logging finished virtualization services
'C 30-Mar-2023 08:08:37.623; 1:< logging finished worker services
'C 30-Mar-2023 08:08:37.633; 1:< logging erased queues
' 1.565765 1:<<<Terminating RevitWorker Processes
' 0:< ::7763:: Delta VM: Avail +11 -> 134169528 MB, Used -3 -> 7995 MB; RAM: Avail +101 -> 41026 MB, Used -4 -> 7863 MB
' 0:< GUI Resource Usage GDI: Avail 8554, Used 1446, User: Used 794
'C 30-Mar-2023 08:08:37.932; 0:< Notify Active View.
' 0:< ::7763:: Delta VM: Avail +13 -> 134169542 MB, Used -1 -> 7994 MB; RAM: Avail +124 -> 41150 MB, Used -1 -> 7862 MB
' 0:< GUI Resource Usage GDI: Avail 8554, Used 1446, User: Used 775
' 0:< CefSharp has been shutdown successfully!
' 0:< SLOG $f23541cf 2023-03-30 08:08:38.082 >Crash
' 0:< SLOG System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< SLOG RAM Statistics: 41150 / 57343 7862=InUse 8820=Peak
' 0:< SLOG VM Statistics: 134169542 / 134217727 7994=InUse 8935=Peak
' 0:< SLOG $f23541cf 2023-03-30 08:08:38.084 <Crash
'C 30-Mar-2023 08:08:38.087; DBG_INFO: Recent Dynamic Added but not to Dynamics, this means that this element is not dynamic anymore with RDYs removed.: line 179 of E:\Ship\2023_px64\Source\Revit\RevitDB\Display\GraphicsMgr.cpp.
' 0:< TaskDialog "Revit has experienced a fatal error and can not continue. "
'Id : TaskDialog_Fatal_Error_Occured
'CommonButtons : Yes, No
'C 30-Mar-2023 08:08:38.120; DBG_WARN: Task Dialog is shown in middle of crash protection. Please file a SPR to the owner of this Task Dialog to change it to a MessageBox.: line 82 of E:\Ship\2023_px64\Source\UIFramework\UIFrameworkInterop\TaskDialog\AdWindowsTaskDialog.cpp.
'C 30-Mar-2023 08:08:38.318; 0:< Notify Active View.
'H 30-Mar-2023 08:08:38.337; 0:<
Jrn.Data _
"TaskDialogResult" , "Revit has experienced a fatal error and can not continue. " , _
"No" _
, "IDNO"
'C 30-Mar-2023 08:08:38.337; 0:< License shutdown starting
'C 30-Mar-2023 08:08:38.363; 0:< License cleanup complete: 20, 0
' 0:< CefSharp has been shutdown successfully!
'C 30-Mar-2023 08:08:38.363; program terminated

[barthbradley]

The problem isn't consistent?  

What OS are you using? Win 11 by chance? If Win 11, you may want to report to Autodesk via opening a Support case.  

[JBrown29LFN]

No, its not consistent. I can make a user keynote and it won't crash and other times it will, but when it crashes it is always when I'm about to add a keynote. You can see that portion in the crash log. I can't tell if it's when I add a user keynote to the keynote text file and then reload it or if its the keynoting itself. I am using Windows 10. 

[mlavoieR3EWC]

Same issue over here! 

[mlavoieR3EWC]

Same issue over here!  Revit is crashing when reloading keynote file, and when going to place a keynote. Please help.

[dbrokaw44TRW]

We are having the same issue for three users frequently. Before we say it is the users, they are the only three on 2023 jobs. I will create a support case.

Also saw this:

• https://forums.autodesk.com/t5/revit-architecture-forum/revit-crashes-when-adding-user-keynote/td-p/... 
• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Revit-crashing-wit...
• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Revit-encountered-...

[narsimhamurthy21]

What is the system configuration you have , Ram, Rom, HDD or SSD, Grpahics card, Processor, can you send the processor serial number like example I7-"7700K"I just wanted to see is this a problem with system or software.

 I have found the following in the Error.

' 0:< System (MB) [Available / Total ] [Revit Memory Usage (MB) ]
' 0:< RAM Statistics: 40756 / 57343 7866=InUse 8820=Peak
' 0:< VM Statistics: 134169508 / 134217727 7998=InUse 8935=Peak

Peak indicating that you may have low space in C -Drive.

What is the free space in C drive check and if its less than 150gb you need to cear the catch and temp file and reload the BIM 360 project and check once. 


Can you try placing the keynote text file into the Revit Library location and check this may solve the issue. 

[dbrokaw44TRW]

@narsimhamurthy21, I was just talking about this with my IT. Why is VM being used when there is still Ram? Or, is it that Revit only gets an allotment of the Ram, and when maxed it must use the paging file (VM)? Also why 150? What is the magic of 150?

the system in our case is, 

The Hard Drive has 286 used and 187 free,
12th Gen Intel(R) Core(TM) i9-12900 2.40GHz
32.0 GB of Ram
64bit windows 10 Pro

[narsimhamurthy21]

One of my student laptop dead after facing issue like this. I have seen many Revit users run Revit software with low ram and storage this also cause the errors as you mentioned above. 

To make Revit work smoothly it need space of at least 80gb free space in C drive if not it will not work as we expected. 

150gb is not a magic its how this software works as seen from past 15years when you have this much memory there would not be any issue with memory. 

It seems like you need to update the software from autodesk app like hotfix, patches etc. 

If there are any updates pending on windows update and restart and check this might solve the issue.  

If issue still persist you need to download the bim360 file and open locally and see if it works there could be problem with the file. Any one of the above will solve your issue I believe. 

[HVAC-Novice]

Harddrive, as in HDD? 

Do you have the page file settings on Auto, or did you use some specific configuration? Best to leave all decisions to windows in Auto.

the windows task manager isn't the best tool to get a lot of detail, but if you don't meddle with Windows, and with 32GB you should at least have enough RAM to not crash. Unless we talk huge project here. 

Applied the latest update?