Revit big black box problem after installing revit library from official website

[murkhotief1945]

1. Good days people, so when i just started open revit, the display is showing like big black dialog box and its blank. First, im just waiting, its gonna gone soon perhaps. But after an hour the box is still remain. The big black box appear after im install revit library tamplate from official site. If there are any solution, pls reply this post so i can use my revit again. Sorry if my English are bad, thanks for reading 

 

[barthbradley]

Verify through Task Manager that it's not coming from another software program running concurrently.  

[murkhotief1945]

Well before that, I will show you how the problem occurs through the following video to make it clearer. hopefully maybe someone knows the troubleshoot of this problem

[barthbradley]

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@murkhotief1945 wrote:

Well before that, I will show you how the problem occurs

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How 'bout you verify what I asked you to verify first?  

[murkhotief1945]

how?

[ToanDN]

Restart your computer.

[murkhotief1945]

yeah but, it doesnt solve the problem. the box is always appears when i launched revit 

[murkhotief1945]

what should i do?

[barthbradley]

SQLDUMPER.EXE window opening and closing when launching or working in Revit (youtube.com)

[murkhotief1945]

ok i try

[murkhotief1945]

it didnt work, the problem still appears

[TripleM-Dev.net]

Hi,

So the black square starts when starting Revit, but doesn't go away when closing Revit?

Try Starting Revit viewer, does it also popup then?

Looks like a window that doesn't render at all, maybe a logon for AutoDesk...??

Take a snapshot of all processes before and after the square appears, something is starting along Revit (addin?)

Are there any other versions installed, and if so, do they cause it also.

Maybe also worth taking a look into the Revit journal logs, see if anything happens there? Link: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Location-of-journa... 

[edwin.prakoso]

I suspect that the black box is the Autodesk sign-in. I see you're not signed in, and it shows every time you open Revit. As Barth suggested, you can probably check it in the Task Manager.

Also check this: https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Autodesk-account-p...