Revit 2015 Has No Family Templates Files Installed

Anonymous · ‎05-14-2015

Ok,

So I have seen similar posts on here and followed all the various steps mentioned and still nothing changes. When we install Revit LT and looking in the family Library no family files (.rfa) are present. The UK folder is there but its empty.

We have tried every troubleshooting option found on the internet and each time we end up in the same position.

I suspect it maybe something to do with my companies firewall but without knowing the location the installation programme goes to download the files I cant get our IT department to solve the issue.

Any thoughts? Alternatively, if anyone knows any sites where I can download the content and drop it into the folder that would also be really helpful.

Thanks

James

sureshchotrani · ‎05-15-2015

In the Control Panel, uninstall Autodesk Revit Content Libraries 2015.

Select Add/Remove Features.

Select the content to install.

Click Next.

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Anonymous · ‎05-15-2015

Hi,

Unfortunetly I have already tried that. Several times.

THanks

James

matthew.d · ‎05-20-2015

Hi @Anonymous,

Just a couple of clarifying questions:

Is it possible for you to try the method described by @sureshchotrani with the firewall, antivirus, and windows UAB disabled?
Are you seeing the content libraries availble for uninstall as shown?
When you choose to 'show hidden files' were the content libraries listed anywhere?
Where there any error message displayed when installing?

If you have tried all of this I would recommend performing a clean uninstall and reinstallation using the virtual agent.

Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

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Please Accept As Solution if this resolves your issue, to help others benefit and locate it.

Anonymous · ‎06-04-2015

Hi Matt

Sorry its taken a while to reply. We have finally got to the bottom of the issue. We didnt have the necessary permissions to download the files when installing Revit.

Our IT department logged onto my computer and installed it and everything is now present.

Thanks for your help

James

ivanortez0 · ‎05-22-2024

hi im having this issue at the moment wondering if you could explain how i can get the files because I cannot find them Thanks.