Render in Cloud

[Anonymous]

Hello,

There seems to be a problem with render in cloud. When I complete a render all of a sudden Revit 2019 closes. 

I am already signed into my account before rendering. Need some help!

Yesterday I tried it on another computer and it worked fine.

Any help?

Thank you.

[dzanta]

compare the Revit on both workstations....perhaps your Revit on your workstation is not up to date or the same build?

[Anonymous]

Hi,

Thank you for the response. I am pretty sure the both both are the same, but I will check. I tried it with another colleague who uses Revit 2019 (same build) as the one I got an error with, and he got a similar case, with an Autodesk error notification. Unlike mine automatically closes by itself with no error message.

Could it be the file that is open?

I will try opening another project and testing it out.

[dzanta]

the file could be suspect....if you upload it, I can render in the cloud and see if I get any errors.

what error message do you get?

[Anonymous]

Thank you for that. I believe soo. 

Unfortunately, I cannot share the design. But thank you for the reply back to my question. I am starting to believe that the file is the main suspect in this issue. I tried another project to open and it worked fine with no error nor closing down.

Thank you!