Hello,
I work for a small design firm. We use Revit versions 2016-2020. I have been having issues syncing my local files with our central models for about a month now, across versions 2017, 2018 and 2019. We store central models on a network drive (Q:) and local files to the standard My Documents location.
When I attempt to synchronize with the central, I get the error message: "An unknown error occurred while accessing \incrementtable.dat" The file name varies but it is always a .dat.
We have cleared all local files from my documents and emptied the recycle bin. I have tried resetting the network and remapping the drives. The fix is always only temporary.
I am happy to provide any more info you need. Thank you,
Rae
Just me, unless someone is working on the same project at the same time, then they receive the same error message.
all user's working with the central file must be the same Revit version build. try to check. thanks
try to create a new local file and see if helps. thanks
Try a different network connection to see if it continues.
Unfortunately, that isn't possible. We are wired through ethernet to our private network.
Of course it's possible.
Unplug the ethernet cord. Move the computer to someplace else where you can re-plug in. Experiment.
Just to clarify - you're asking me to plug into another ethernet port that connects to the same network?
Edit: I was told that we've tried that with the other port in the wall plate. We have yet to test a completely different wall plate but that would require I lose my computer for a while so I'll let you know when we get a chance to do so. Thanks!
have you tried disabling your anti-virus? this is a weird one, not sure what the issue might be - but i would try that to see if it is somehow impacting the problem.
also, could the server be placing a lock on the file (the .dat file) - and not releasing it?
I've wasted too many hours trying to track down similar issues only to find out it was a bad network connection that I tend to check these things early. If moving the computer is too much of a hassle, you could change out the cord. I've had cords go bad, too.
That makes sense. We will most likely just move the computer, our ethernet cables are not long enough. I will also suggest we try switching out the cable to make sure that isn't the issue.
Revit is allowed through the firewall, is this enough or should I try actually disabling it entirely? The file does not seem to be locked - it was easily moved to another location so it seems to not be in use by any processes.
Have you seen this AKN about that message?
Matt Wunch
Revit Subject Matter Expert/sUAS Pilot
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AU2017 - Code Blue Dr Revit - How to Resuscitate Corrupt Revit Models
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I've had exactly this problem for several years now with various versions of Revit from 2016 onwards and it has been driving me up the wall. I have tried everything I can think of but still no proper solution. In brief:
I am convinced that it must be some process on the server that is locking the file, but I am none the wiser as to what it might be. Any suggestions would be most welcome to finally put this one to bed!
Did you ever figure this out? I have had the same issue for months and haven't been able to resolve.
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