I recently downloaded Revit 2019 on my desk top and my laptop (that I take to class). The problem is with the instructional videos (such as "The User Interface"). The videos are corrupt (sound, but no video - or if the video appears, it is extremely fragmented, and then freezes; "Close Caption" also appears without me initiating it). When I hit the "Pause" button and drag the progress button backwards towards 0:00 (Start), frame-by-frame picture appears. When I hit the "Play" button again, I get the sound but no video!
I used AutoCad 2018 and Civil 3D the first semester on the same laptop, and every instructional video was perfect.
Do I need to reinstall everything?
Help please!
Thank you.
C.L. Smith
