Getting an AutoDesk model check?

[Anonymous]

Hello

We have been losing dimensions and Curtain Wall Grid lines.  In the past Autodesk has had me upload our model to an FTP so they can find the issue.  I would like to do that again.  But I would like to skip the week of back and forth preceding that. 

I hope someone from Autodesk will contact me with the proper protocol and place to upload the before and after models to see why these things keep disappearing.

Thank You

Nardo

[FarhanUddinShaikh]

Hi, it could be your software error reinstalling may be helpful to you.

[kadmonkee]

have whomever is managing your Autodesk software license create a customer service request

you can do this yourself as well, it is an option within this site

Autodesk Customer Service

[Anonymous · Accepted solution]

AutoDesk did contact me and took the model for review.  The figured out how the model was changed and it is solved.

Thank You