Families not picking the colors of phases

[jivago]

Someone knows how to solve this? 

I've set the phase color scheme into those 2 (Blue = New; Red = Demo), but some families don't show as expected (img below). (Dont mind the green walls, it is just a filter for acustic).

 

In this case, was the chairs, but already happened with others Furnitures, generic models, equipments.

I kown some people who had this same problems but just ignored.

[hmunsell · Accepted solution]

I have seen this happen when a family is made from CAD or other programs linework imported into the family. please upload one of the families for us to look at. 

[Redrunner92]

I was thinking along the same lines which you said, @hmunsell . I've seen CAD-made families with rounded surfaces and/or triangulated geometry refuse to change color and pattern even with overrides set.

[jivago]

"I have seen this happen when a family is made from CAD or other programs linework imported...".

That was also my guess, anyways, im sending the file i mentioned. 

Thanks for the help.

[hmunsell · Accepted solution]

WOW... not sure where you got this family from but id ask for a refund...... those element on the right are what made the back est support. there was a Medium and a High detail "Mesh" and imported components(blue). 

[Redrunner92]

You could probably start and finish a lunch break while waiting to open a project with 200 of these chairs 😧

[hmunsell · Accepted solution]

with those meshes, i can imagine......

try this one....

[jivago]

Nice!, that family was taken from another file we received.

It seems i'll need to be more carefull in higher LOD's.

Thanks, i'll try yours.

[hllsakarya]

Hi @hmunsell, 
 I'm experiencing the same problem and even though my family is so basic. How can I solve it?

[lauri_barnhart]

Hi @hllsakarya,

I wanted to check in and see if you still needed assistance, or if you found a solution to your question already? Let us know if you need further assistance by providing an update or if you have found a solution, please share it with the community so other members who may have the same question could learn from your experience.

All the best,

Lauri | Community Manager

[hmunsell]

upload the family so we can take a look at it.

[hilalsakarya]

Hello!
I write the problem also in Turkish forum so we find there when I change the category as generic model place of the support it works. In long term I think so it's not a solution but now it works like that and be halpful.
Thank you all!