Error message while creating material

[Anonymous]

I keep getting this message "unrecoverable error has occurred" while creating material. Am using revit 18 and 17

[Viveka_CD]

Hi @Anonymous

Welcome to the Autodesk community!

 Try one or more of the following steps:

• Install the latest update for Revit.
• Make sure you have enough memory. Check the minimum requirements.
• Make sure you have the certified or latest driver installed.
• Go to "R" (Application Button) -> Options -> Graphics -> Hardware Acceleration -> Uncheck the box and click OK.
• Disable all 3rd party add-ins.
• Put the system into a simplified startup.

Please select the Accept as Solution button if my post solves your issue or answers your question. Kudos welcome!

Regards,

[angelica.rodriguez.3d]

It might be a known error with the version of revit. Try getting the latest service pack or do a Audit to your file to make sure any corrupted data is deleted.

[Anonymous]

I have download and install the update but still thesame. There are no corrupt files.

[Viveka_CD]

Hi @Anonymous

If you have Revit 2018, confirm that 2018.2 in the latest update. I hope you have that installed from your Autodesk Dekstop App.

Did you try disabling Hardware accelartion and see if that helped?

Go to "R" (Application Button) -> Options -> Graphics -> Hardware Acceleration -> Uncheck the box and click OK.

Please try to reinstall the Material Libraries by following the procedures on  How to uninstall and reinstall Autodesk Material Library.

Let me know if this helps reosolve the ssue.

Regards,

[Anonymous]

Thanks.Have carried  out all the listed possible solutions but am still getting the error message

[Viveka_CD]

Hi @Anonymous

Please share your journal file to investigate further.

Regards,

[Anonymous]

Attached is the screen short of the error message. Thanks 

[Anonymous]

thanks for the response, have done all listed solution, but still getting the error message.

[Sahay_R]

Does the Project give you the same error on a different machine?

[Anonymous]

Have not try that. But what if it doesn't, what could be wrong with my laptop pls 

[Viveka_CD]

Hi @Anonymous

Can you please share your journal to investigate the issue?

Thanks,

[Anonymous]

Here is the attachment 

[Sahay_R]

@Anonymous One of the first steps to take in troubleshooting is to replicate the problem on another machine. Can you share the file?

[Anonymous]

here is one of my files though i get the error message 

[Viveka_CD]

Hi @Anonymous

Unfortunately, I did not get your attachment.

Please see image below - scroll down when you reply to this post and click choose the file in attachments below

Let me know if you are able to attach the file or I can send you a private upload folder.

Looking forward to your reply update.

Regards,

[Viveka_CD]

Hi @Anonymous

I'm just checking back to see if you were able to upload the file.

I've also shared a private upload folder with you. Please let me know if are able to access this folder.

Looking forward to your reply update!

Regards,

[Anonymous]

Journal uploaded Thanks

[Viveka_CD]

Hi @Anonymous

Thanks for uploading your Revit file.

I will require your journal file as well. Please upload and let me know when you are done.

Regards,

[Viveka_CD]

Hi @Anonymous

I did not see your journal file in the shared folder. Please try uploading again and let me know. I can better investigate the cause of this behavior with a journal.

However, I was able to test your Revit model, and I was able to apply materials. Revit does not crash.So the model is all good. 

I was also able to find your Customer error reporting details (from the form you filled out when the crash occurred)

Can you try the below for me and see if this helps resolve the issue?

• Try a repair of Revit and launch again - open the model with audit and try again.
• Is the issue specific to a particular user account? (e.g. create a new Administrative account and retest)
• Does the crash occur when the system is put into a simplified startup environment? Please try a selective startup in Windows
• Could be a corrupt user profile - To reset the corrupt profile see below steps:

     1.Open Windows Explorer and browse to the folder with the name of your Revit installation:

• Windows 7/8/10: C:\Users\%USERNAME%\AppData\Roaming\Autodesk\Revit 
   
  Note:  The AppData folder is a hidden folder. To show hidden folders, you will need to enable 'Show hidden files and folders from Windows Explorer. 
  To do this in Windows 7, follow the steps in the following article: 
  Show hidden files
• 2.Within this folder, you should find a folder named "Autodesk Revit %PRODUCT VERSION%" rename this "Autodesk Revit %PRODUCT VERSION%_Backup"
• 3.Start Revit and a new folder should be created.  If a file was corrupted within the folder, Revit may be able to then start with a new initialized user folder

Looking forward to your reply update.

Regards,