Corrupt Element File

[Anonymous]

I have a Revit 2013 file which opens and is editable in the version of 2013 that I'm running, however, my Consultants cannot open the file without it reporting a Corrupt Element in File Error, and crashing the program. I have tried manually restoring all previous versions of the file, detaching from Central and saving as a new model, auditing the file, and upgrading it to newer versions of Revit, and nothing will work. It reports the same error message for me, and then proceeds to crash the program. I've read and followed several posts on Autodesk's own website, as well as other Revit sites, and nothing seems to work. The error message says to contact support, but I couldn't find a way to directly contact support so I'm posting it here for assistance.The corrupt file is too large to attach here. 

  Thank you, 

  - Adam 

[markcalloway]

Hi,

Please try and open the project in Revit and tick "audit":

https://knowledge.autodesk.com/support/revit-products/getting-started/caas/CloudHelp/cloudhelp/2016/...

This might take a while to run but might help.

[markcalloway]

Sorry just spotted that you have already ran an Audit.

What version of Revit is the consultant opening the project in?

Also have you checked to see if you can find the element in 2013:

https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles...

"To find out what the corrupt element is, open a previous version of the file that does not have the error, and search the Element ID by going to   Manage > Inquiry > Select by ID and then enter the ID number.

If the element ID is the Project Information, use Transfer Project Standards from another file on the same project to transfer the Project Information back into the project."

[Anonymous]

Opening in the same 2013 version. And yes, Auditing the file resulted in a
crash too. I was able to ID the corrupt element, but when I search for the
element in the Element ID feature to try to remove it, that crashed the
program as well.



Thank you,



Adam Gayle, RA

Architect / Project Manager
LEED AP, BD&C

Walker Architects, Inc.
V. 352.672.6448> 352.672.6448
www.walker-arch.com352.672.6448>

[markcalloway]

Sounds like you have already tried everything you can do on your own.

If you are an Autodesk subscription customer you should be able to create a support request and send Autodesk a copy of the file and the element ID:

https://knowledge.autodesk.com/customer-service/account-management/subscription-management/support-o...

Let us know how you get on and best of luck in recovering your project.

[Anonymous]

Thanks Mark. Will do.



Adam Gayle, RA

Architect / Project Manager
LEED AP, BD&C

Walker Architects, Inc.
V. 352.672.6448> 352.672.6448
www.walker-arch.com352.672.6448>

[Anonymous]

Something else to try...after you audit and everything else, save it to a different directory with a different name.

[Anonymous]

I would, but I cannot make it through an audit without the program crashing.
I did try saving the file out pre-audit, but it didn't seem to affect
anything. I've got an inquiry out with Autodesk now, hopefully they can
provide some sort of resolution. Thank you though.



Adam Gayle, RA

Architect / Project Manager
LEED AP, BD&C

Walker Architects, Inc.
V. 352.672.6448> 352.672.6448
www.walker-arch.com352.672.6448>

[Anonymous]

I opened a support case with Autodesk, and they were able to remove the corrupt elements from the file. Everything appears to be working now.

[Jacob.westergaard · Accepted solution]

Hi,

Thank you for taking your time to write this in the forum, 

There are various reasons for file corruption, it's a general thing with all kinds of files. However, there are some areas that are more common than others, such as:

• Read/write failure to the storage media.
• Program crashes (especially when writing data to the RVT model).
• An add-in that modifies elements in ways not possible or desired through the normal UI.
• Untested operations or series of operations (e.g. cancelling a synchronize, or using the Undo command after synchronizing).

Having the latest version installed is important, for example throughout the lifespan of Revit 2015 we have 14 updates where each one of them contributes to a functioning product. So if you haven't already, I would check that every single user is running the latest version and this applies to all our products - the Autodesk Desktop App will notify you every time there's a new update - it will be the same for whatever release you may be using. 

Note: Updating will not correct already corrupt files. 

As to specific files, we would be more than happy to go through the files and correct whatever might cause conflict.  

I would recommend everyone with these issues contact us as soon after the first error as possible, as it may become bigger with time. 

Thanks again, 

Best Regards,

Jacob Westergaard

Autodesk Product Support Team

Revit/CAD Specialist

[nowen1QHNRT]

Can I ask, how did you contact them?