Copy Model Group Error

[andrewjrider]

Ok so we have a setup that involves a company template and a Detail Library that contains details and model groups of typical layouts.....Recently if a user is copying a Model group from our detail library folder into a newly created project the is a critical error message not allowing the copy to happen. I am thinking there might be a corruption in our template file as I am able to copy the same model groups into a new blank Revit project. Looking for some help on this one as I am not as familiar with the Journal files. 

I have attached the journal file that contains the event in question. 

[L.Maas]

Does this happen to all users?

You mention recently...what has changed recently?

I see some API errors. It  might have something to do with add-ins.

Try the following:

-Disable/delete the add-ins.

-Use a backup of your template.

-After creating a project from your template, perform an audit

-Look for updates (Revit, OS, Graphics Card)

-Try other/newer versions of Revit and see if same error

-Repair/Reinstall Revit

[andrewjrider]

@L.Maas Appreciate the list of options to try.....I believe the issue resides with our template file. As far as I am aware there is not a way to roll back a template file. Any thoughts on that? 

I have created a project and audited the project and still have the same result.  

[L.Maas]

You mentioned recent. So if you have backups you might go to one before the issues started. Or maybe you have a previous version of your template?

And if you say recent...what is recent (yesterday, last week, last month, ...)?

What has changed on your system or in your template whereafter the issues started?

You also can start removing things from your template and see if at certain point things start working again.

You say that you believe it is your template. However to find the issue you should do troubleshooting and try to test things and exclude matters.

Also consider uploading your template (which Revit version?). And if you know how to duplicate the error we might give it a try on our systems to see if we can reproduce the error or find a solution.

[andrewjrider · Accepted solution]

So the issue with this happen to be a door family in the group being copied that was causing the error. Purged and replaced the door family and then the model groups were able to be copied.