Cannot open project from revit server (Revit 2016)

[christopher.sack]

Hey Guys

I´m having trouble with opening a project from the Revit Server in Revit 2016.

When I open Revit, klick on the Project that is located on the revit Server, and klick on OPEN, I get error-messages.

The first one says

This Operation could not be completed. Please try again. If you are collaboration on a model using A360 or Revit Server, check your Network Connection. If the Problem persists, save any changes to the models locally.

The second one:

Revit could not create a local file from RSN://<server-adress>/<project-name.rvt>. This could be due to a network problem. You can try again or contact technical support.  

It´s weird because only some Computers got that problem. If I log in on that Computer with my normal account I get that error. If someone else logs in on that Computer with a normal account he gets that error as well. If I log in on that Computer with an Admin-Account I do not get that error. If I log in on another Computer I do not get that error.

And on an older Version of Revit (2014) we don´t have any problems like this at all.

Our IT-Guys have no glue how to handle that.

Thank you for your help.

Greetings

Christopher

[Darin.Green]

Here's a few things to check:

1. You system clock is set correctly and matches a working machine
2. Install any pending windows updates.
3. Backup and delete all of the local copy cache files from your profile

[christopher.sack]

Thank you for your answer.

I checked all your points but it did not work. We also set up a new Profile and erased and installed the whole revit suit.

What else could I do?

Thank you!

[Zsolt.Varga]

Hi Christopher, 

This article has information about possible causes and troubleshooting of this issue: 

http://knowledge.autodesk.com/article/Revit-Server-Error-This-operation-could-not-be-completed-Pleas...

Please, send me the journal files and the sever logs the article mentions.

I´d be happy to take a look at them or even forward them to the development team for further investigation if necessary.

I look forward to hearing from you soon, 

[Zsolt.Varga]

@christopher.sack

Hi, 

Please, mark my previous post as an "Accepted Solution" in case you were able to resolve this issue using the information in the article I sent. This will help other users to find a solution in a similar situation. 

Don´t forget to send journals and server log files in case you need further help.

I look forward to hearing from you.

Best regards,

[christopher.sack · Accepted solution]

Hi zsolt.varga,

thank you very much for your answer. But actually I did not try your way.

We got a solution that is way more simple than we thought.

Our IT-Guys however changed the "Default path for user files" in the Installation-package. So there was chosen a folder from another user-profile. That´s why Revit could not save the local file on the Computer.

In the attached Picture you can see the "Default path for user files" with my user-id (idm164818). Before there was the user-id from one of the admins.

I really want to thank you guys for your ideas.

Greetings

[Anonymous]

Hi I need some help same with this issue on this thread. We only have problem with one file others are working normally.

Please find attached file for the journals and logs.

Thank you in advance.