Cannot change door sizes or materials

[wisedrawing]

So suddenly for no apparent reason when I need to change the door heights from 2100 to 2340 it will not allow me to change the door heights - or modify the doors at all. I have never seen this issue before, the only other changes I made to the doors was to change the colours to the frame and panel to match the walls. 

nothing I try will make a difference

I can insert a new door - but even if I try to change the colours / materials even more errors come up

ALSO just tested it and cannot modify window sizes either - the entire project seems to have changed something??

[wisedrawing]

attached file

[barthbradley]

Go into detective mode. Track down the culprit.  Go to Manage Tab=>Select by Element ID and type in the Element ID Number (e.g. "id") of the conflicting Element shown in the Error Dialog.  

[ToanDN]

Open the door family and check door height constraint.

[wisedrawing]

But its happening on windows too? also any attempt to change it in any way results in the same error - I checked if the library is there and it is.

now I cannot even put a door in 

THIS IS TRUE FOR ALL FILES NOW NOT JUST THIS ONE

[barthbradley]

Something is weird here.  I can select id 813123, and I can see its properties - but I cannot see it the model. 

What do you think @ToanDN? 

[ToanDN]

No issue here.

[barthbradley]

Reopen Project with AUDIT checked. 

[ToanDN]

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@barthbradley wrote:

Something is weird here.  I can select id 813123, and I can see its properties - but I cannot see it the model. 

---

813123 is a type properties.  Element instance is the one above it.

[barthbradley]

Thanks. Time for a nap.  

[ToanDN]

All files?  Restart Windows.

[wisedrawing]

Did that and it makes no difference

I cannot even open a template now without errors coming up and it will not run at all

if I open an brand new project with no changes at all it still has the same issue - I cannot even insert a door

error is ' cant make type single flush '

 

[barthbradley]

BTW @wisedrawing, I don't have any issues on my end either.   Unless you can provide me with the steps to make the error happen on my end, I have to assume it's a local problem.  Maybe a bad install?  

[wisedrawing]

• it seems there is nothing wrong with the actual files then.
• and I have done the turn it off and turn it back on again etc.
• it was working perfectly yesterday and today its a disaster.
• I checked that the library is in place in case something weird was going on.
• I have not updated the software as its all up to date.

essentially the steps now are:

1. go to insert door or window

2. get error

so for me it seems that its something in Revit on my system

[barthbradley]

Just tested. No like issues here.  

Maybe a reinstall is in order?  

[ToanDN]

A clean wipe and reinstall then.

[wisedrawing]

yep thanks guys

now I know the files seem okay your end I will do a reinstall and see what happens

cheers

[wisedrawing]

well reinstalled revit

open new project as default revit starting program so there cant be anything affecting it surely?

same issue

I can make a wall but I cannot insert a door or window or other family

[barthbradley]

You were able to do a clean uninstall/install in under 35 minutes???  Impressive. Marvel's Flash would be jealous. 

 Boy, this is a real head-scratcher.  Maybe the issue is with the Family?  Maybe something isn't constrained properly. Open Family and Align/Lock all Sketch Linework (including Opening) to Ref. Planes - or constrain linework with a locked dimensions. 

[wisedrawing]

Thanks for trying to help

nothing I do will fix this, I have a ticket in the system for the fault, however to date I have received NO phone call for support and I have received no useful response, apart from upload more error logs, to my reply for the case. Autodesk in their wisdom do NOT have a phone support number to talk to anyone. Its just a dead end phone number, asks you to line up and book a call which now is 2 full days from my reporting this fault.

I am appealing to Autodesk people who will be monitoring this forum; I NEED HELP NOW! - I am particulary unhappy as a customer for 20 years that I have no quick support for your product fault when I need it!

I have tried every method to get support and have had to resort to using the forum. 

I did not create the faulty software problem and should not be made to wait this long; I want support now! I have lost 3 days work, its costing my business!