Can't Render in Cloud

[melissaJCNY4]

I am trying to use render in cloud and I keep getting this error. I am not sure what to do to fix it.

[Viveka_CD · Accepted solution]

Hi @melissaJCNY4

This issue has been reported to Autodesk and is related to the application version Revit Live 1.8.

Revit Live 1.8.1 and later versions take care of the issue.  

So if you have and earlier version of Revit Live installed on your machine, following the steps below

1. Uninstall Revit Live Editor
2. Download Revit Live update (Available in your Autodesk Desktop App or at your Autodesk Account)
3. Install the Revit Live update
4. Relaunch Revit and try the cloud rendering again.
5. Clear all Browser's cache data.

Please mark this response as "Accept as Solution" if it answers your question. Kudos gladly accepted.

Regards,

[Viveka_CD]

Hi @melissaJCNY4

I just wanted to follow up here, any progress on this issue?

[melissaJCNY4 · Accepted solution]

Yes, it's working now...I think it had to do with my internet connection at the time for some reason. Thanks!

[Viveka_CD]

Hi @melissaJCNY4

Glad to hear that your issue is resolved.

Let me know if you have any other questions.

Regards.