Assistance Needed with Revit and BIM 360 Docs Integration Issue

[design6AQA3Z]

Dear Support Team,

I recently purchased a single-user license for Revit, which supports integration with BIM 360 Docs. My goal is to work in the cloud with a live model. However, when the main project manager accesses my Revit account in their BIM 360 project, I encounter an issue. I cannot click on the file, and it appears as a blurred file in the Revit software. Additionally, I cannot see other files in Revit.

Interestingly, when I access the BIM 360 Docs project through a browser, the file appears clearly and I am able to download it without issue.

Could anyone please help me understand what might be causing this problem and how I can resolve it?

Thank you in advance for your assistance!

[RDAOU]

@design6AQA3Z 

Docs access and cloud collaboration are two different subscriptions...To do that you would need BIM Collaborate or BIM Collaborate Pro

To my knowledge the Revit as a single product subscription does not include either of those packages. 

Best would be if you contact customer support and they can explain in more details