Can't get revit to work

[Anonymous]

Hi,

I installed revit and I can't use because as soon as I open the file Windows tells me the program has to be closed.
I use windows 7 and 64 bit version.

Here are the detailed problem reports:

Revit:

Problem Event Name: APPCRASH
Application Name: Revit.exe
Application Version: 2013.0.2012.1003
Application Timestamp: 506cec02
Fault Module Name: mshtml.dll
Fault Module Version: 10.0.9200.16521
Fault Module Timestamp: 51207e5d
Exception Code: c0000005
Exception Offset: 0000000000023edb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4bd7
Additional Information 2: 4bd7c320dd689b68651a7aa88f6b61f3
Additional Information 3: 4343
Additional Information 4: 43434b3be9ba6e3373544660a52ec854

and here for the license

Problem Event Name: APPCRASH
Application Name: LMU.exe
Application Version: 5.0.39.0
Application Timestamp: 4f0e4fd7
Fault Module Name: mshtml.dll
Fault Module Version: 10.0.9200.16521
Fault Module Timestamp: 51207e5d
Exception Code: c0000005
Exception Offset: 0000000000023edb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c042
Additional Information 2: c0428238176d81f896f4c935e7e58baa
Additional Information 3: 2430
Additional Information 4: 24301454c5e1712c12136dfd14d35ac3

Any help please?

Julia

[jeremytammik]

Dear Julia,

Please contact Autodesk product support with that question, this forum is dedicated to API questions. Thank you!

Best regards,

Jeremy

[Anonymous]

From what you posted it seems like the licensing service was unable to start. The following procedure might do the trick. In Windows go to Control Panel -> Administrative Tools -> Services and in there find a service called "FLEXnet Licensing Service 64" if its Startup Type is set to 'Disabled' then it is as I expected and setting it to 'Manual' will solve the problem. If it is already set to 'Manual' or 'Automatic' then the problem lies elsewhere.

[Anonymous]

Greetings Julia,

I had the same problem with Navisworks Manage 2014.

My solution was to roll back the installation of Internet Explorer 10 to IE 9. You can google this process if you're not sure how.

The fault module version was the EXACT same number as the IE version number currently installed on the machine.

Jason

[Anonymous]

Thank you very much, Jason!!!

[Anonymous]

I have the exact same problem on windows 7 64 bit with IE 10:

  Problem Event Name: APPCRASH
  Application Name: Revit.exe
  Application Version: 2014.0.2013.308
  Application Timestamp: 513a51dc
  Fault Module Name: mshtml.dll
  Fault Module Version: 10.0.9200.16618
  Fault Module Timestamp: 51b303cc
  Exception Code: c0000005
  Exception Offset: 000000000002414b
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 3977
  Additional Information 2: 397718d5b77c0f39c4da2a1e9589ebb1
  Additional Information 3: 58fd
  Additional Information 4: 58fddafc80a89247c293c8c3dc71d5f8

Disabling anti-virus and firewall or clean boot doesn't help. Vga card driver is update.

I cannot find any practical solution of this problem anywhere. I am uninstalling revit.

[Joe.Ye]

According to my experience, this is caused by the graphics card. It doesn't support 3D accelerate.

The solution is to uncheck the 3D accelerate. This cannot achieved by Revit UI, since it close just startup.

We can uncheck that through the Revit.ini file.

Set UseGraphicsHardware = 0.

If you cannot see the [Graphic] key, manually type one and type UseGraphicsHardware = 0 under it.

See how to set this in this page.

http://wikihelp.autodesk.com/Revit/enu/2013/Help/00005-More_Inf0/0315-Administ315/0317-The_Revi317/G...