Stuck at 1% Waiting in queue

[Anonymous]

Hello,

I've attempted to create a model using only 39 photo's and it stopped at 1% waiting in queue, I gave it 4 hours and didn't move so had no choice but to cancel. Can it and / or my cloud credits be retrieved please?

Will share project folder just need email address.

Thanks 

Stephen.

[Anonymous]

Hey,

I am having the same issues, very frustrating!

I can see they have resolved similar problems in the past, so hopefully it be will fixed soon.

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! We are aware of this behavior and development team is working very hard to resolve this issue. We eill give  you an update as soon as one is available.

Thank you and have a great day!

[Anonymous]

Okay look forward to hearing from you.

I won't process any more models until I hear from you just in case it keeps
happening.

Thanks,
Stephen.

[Anonymous]

Hi, Do you know if this will be resolved soon? 

I'm a student, and we have a project due on Tuesday, and we also need to 3D print our model over the weekend, so I was wondering if there a time estimate or if there's something we can tell our professor if it doesn't load past 1% in our projects.

My projects are all less than 60 photos each.

[anil_mistry]

Hi @Anonymous,

Unfortunately I don't have any ETA but hopefully will be resolve soon.

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I just want to let you know that this issue is resolved but you should try to check status of your projects on the ReCap Photo. We strongly recommend to download and view the 3D models on ReCap Photo.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi Anil,

Thank you for your help.

Have I been reimbursed with the 12 credits?

Kind regards,

Stephen.

[Anonymous]

Hello again Anil,

Just chasing up for a response to my previous question.

Look forward to hearing from you.

Regards,

Stephen.

[anil_mistry]

Hi @Anonymous,

I will see what I can do for your cloud credit refund.

Thank you and have a great day!

[anil_mistry]

Hi @Anonymous,

I just want to let you know that Client Services was able to add a free 15 cloud credits to your individual credit pull in Autodesk Account. Please, verify and let me know if need additional assistance. 

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

hi Anil, i'm with the same issue. i've an educational license and try to make a model with 52 photos. still waiting. should i buy credits to do that? 

[critesh]

Hello @Anonymous,

Can you please share your project name?

Also, I understand that you are using Educational License on our latest release of ReCap Photo 18.1.0.18.

Please clarify about details and I should be able to help you further.

Thanks,

[ambim]

Hi there,

I have a full subscription. Ran the latest updates for both Recap Pro and Recap Photo, tried to run the project twice. Still stuck with this:

Need to get this resolved ASAP. 

[anil_mistry]

Hi @Anonymous.

I’m just following up to see if you were able to gather the information @critesh previously requested to assist him in troubleshoot your issue.

Thank you and have a great day!

[anil_mistry]

Hi @ambim,

Would you be able to share these photos with us for further investigation. If you can then let me know and will send you invite to A360 drive folder.

Thank you,

[ambim]

Yes, I can.

[Anonymous]

Hi, I'm having this problem also, Have you figured out what is the cause of this problem?

[anil_mistry]

Hi @ambim,

I just send you A360 project drive invite. Please, upload your project photos there and let me know once you are done uploading. 

Thank you and have a great day!

[Anonymous]

I'm having the same problem here.