Stuck at 1% waiting in queue in Recap Photo

[Anonymous]

Hello, I have an Edu license and I when I try to make a model the proyect get stuck at 1% waiting in queue,  It happens with all of my projects, What can I do to solve this problem ?

[anil_mistry]

Hi @Anonymous,

Thank you for participating in our Community! Would you be able to share these photos with us for further investigation. If you can then let me know and will send you invite to A360 drive folder.

Thank you and have a great day!

[Anonymous]

Yes, I can.

But I dont think it is a problem with the photos because, every single one of the models that a tried to create get stuck at this point, and also last week the program run without a problem and I tried to use the same pictures that I used with a proyect that I manage to create last week and now it doesn't want to create it again

[critesh]

Hello @Anonymous

Please provide me your project name which was stuck in queue.

Thanks,

[Anonymous]

447 Should I stop the process? thank you

[anil_mistry]

Hi @Anonymous,

Is your project name is "447"? Please, verify. 

Thank you and have a great day!

[Anonymous]

Yes, thats the name of the proyect. Have a nice day you too!

[anil_mistry]

Hi @Anonymous,

Thank you for confirming project name. I will check with @critesh and see if he is able to find anything on this project.

Thank you,

[critesh · Accepted solution]

Hello @Anonymous

Yes, your job is still in queue and it will get processed as per its priority.

I just want to  let you know that EDU queue is limited in processing since it is offered free. Please, use this queue very conservatively so everyone can process their job.

If you resend the job it may take more time than the one which is already sent.

Thanks,

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @critesh provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

That means that it will get stuck again when i make another model? 

Thank you so much for your help

[Anonymous]

That means that it will get stuck again when I try to make another model?

Thank you so much for your help

[critesh]

Hello @Anonymous

Not necessarily it will get stuck it depends on the queue. 

We will see how to optimize that and give faster results. But I can not give any ETA on that.

Thanks for understanding.

I will be happy to help you, if you have any additional questions.

Keep using ReCap Photo and spread the word across other users.

Thanks,

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @critesh provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[anil_mistry]

Hi @Anonymous,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[Anonymous]

Hello, I'm having a similar problem. I've been waiting in the queue for two hours now at 1%. Any idea how long it may take?

[critesh]

Hello @Anonymous

Sorry, but we cannot say how much time it is going to take as it depends on how many jobs are in queue.

But, if you submit again, then it may take the longer time than the one which is processing now, so I would suggest you to wait.

Thanks,

[anil_mistry]

Hi @Anonymous,

I'm just checking in to see if you need more help with this. Did the suggestion that @critesh provided work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[Anonymous]

Hello, the status is still the same at 1% after 12 hours

[anil_mistry]

Hi @Anonymous,

I am so sorry but unfortunately we don't know how much time it is going to take as it depends on how many jobs are in queue.

Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.