Scans missing color on certain computers

[DaníelHjartarson]

I've executed multiple scans on our FARO Focus S70 scanner, on multiple SD cards (Both formatted as FAT32 and ExFat). In all cases the following happens:

We copy the files directly from the scanner SD card onto a local machine and import from there into a recap project. On one of the laptops the colours are missing from the scan (point cloud is greyscale, and realview images are also greyscale) but on all other computers we try the import on the colour is present.

I've tried uninstalling recap and installing it again.
I've tried an import on an identical laptop (same hardware) and the colour is present there.
I've tried setting the decimation import setting to 0mm, the colour is still missing.

I'm running ReCap Pro v.24.0.
I've attached a test scan for testing purposes. Colours are missing when I import this scan on my laptop.

Any ideas?

[ramesh_sridharan]

@DaníelHjartarson @gerrardhickson @Nathan.r12345 @alex_xavier 

The color issue for Non Premium scans has been fixed and also Premium Scans are now supported with color as of ReCap Pro 2025: https://forums.autodesk.com/t5/recap-forum/autodesk-recap-pro-photo-2025-and-recap-viewer-release-no...

[bruce.hodder]

Older thread, but I have been running into the same issues with both Recap 2024 & 2025 with all Faro .FLS scans importing as Grayscale.  I did find a cumbersome solution that seems to work & results in color scans within Recap 2025.  I went to this link (same as the above link posted):

Colored scans from Faro are processing in greyscale in ReCap Pro (autodesk.com)

Followed all of the steps, but still had to download Faro Scene LT software.  I noticed the instructional video is using Scene LT version 2022.1.0.  The latest version I downloaded was Scene LT 2023.1.0.  When you get to the part where they say to select OPERATIONS > PREPROCESSING > PREPROCESS SCANS, well, that is not available with Scene LT 2023.1.0.  Here's what I did instead:

I went to OPERATIONS > COLORS > COLOR FILTER (or similar wording).  It takes a while for it to process the color filters.  SAVE after color filtering.  It will save the scans in a "Revisions".

I next opened Recap 2025, imported the scans from the "Revisions" folder & presto, full color point clouds

Took me two days of searching for solutions to this.  If you find this helpful, please choose Accept As Solution