Recap: "Autodesk Deskop Connector is not fully set up"

[Anonymous]

Hi, i cant start work with Recap, because: "Autodesk Deskop Connector is not fully set up". I installed deskop connector and logged in. I logged in to autodesk drive too but still there is the same problem. Does anyone know what the problem could be? 

[barmanr]

Hi @Anonymous ,

Which version of DC are you using? Also please make sure ReCap is up to date as well. Do you see Autodesk Drive mounted to your Windows Explorer?

You can try the following steps to set things up:

1) Go to drive.autodesk.com

2) Sign Out of Autodesk Drive from the link and then sign in again using the same credentials you use to log in to ReCap Photo.

3) Once that is done, Now right-click on the  Desktop Connector icon located at the bottom right corner of your taskbar and click "Refresh Drives". This will add Autodesk Drive to your windows explorer.

4) Now restart ReCap Photo or click the Refresh Wheel located at the My Cloud Projects dashboard in ReCap Photo.

Make sure you also have the latest Desktop Connector version installed.

Thanking You.

Warmest Regards,

Rishov Barman, Reality Capture