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ReCap Photo gets stuck uploading...

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Message 1 of 3
Anonymous
494 Views, 2 Replies

ReCap Photo gets stuck uploading...

Hello, I am trying to upload a couple projects on the windows desktop app for 3D objects one by one, but the project gets stuck uploading images.

 

If I try restarting the desktop app the percentage upload goes up by a few percentage but then gets stuck again, the only way I can progress the upload is by restarting the application every two minutes, very annoying experience!

 

Any way to fix the upload getting stuck?

2 REPLIES 2
Message 2 of 3
barmanr
in reply to: Anonymous

Hi @Anonymous ,

 

It looks like it could be a sync up issue.

 

Could you try pressing the refresh wheel located at the A360 dashboard at the bottom half of ReCap photo when it gets stuck at upload?

 

Warmest Regards,

Rishov Barman, Reality Capture



Rishov Barman
Reality Capture
Message 3 of 3
j.hollandaise
in reply to: barmanr

Thanks @barmanr. This is what I needed to know as well.

 

Cheers.

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