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Recap Cloud viewer flashing / regenerating

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AllenJessup
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Recap Cloud viewer flashing / regenerating

Recap Cloud Viewer

Since yesterday the points in the Cloud Viewer continually regenerate. I only have two projects at the moment. But both exhibit the issue. MP4 attached.

Running Recap Pro 2024 on my computer.

Dell Precision 7290 Tower
Intel(R) Xeon(R) Gold 5122 CPU @ 3.60GHz
64 GB RAM
Windows 10 Pro Ver 22H2
Video Card: Nvidia Quadro P4000 8GB – Driver version 551.86 (latest on Nvidia site) Installed approx. 3 weeks ago.

This is the GPU as it oscillates from 22% to 100%

AllenJessup_0-1712936519347.png

 

Allen Jessup
CAD Manager - Designer
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AllenJessup
in reply to: AllenJessup

BTW. The above was using Chrome. I tried Edge this morning and got the same issue.

Allen Jessup
CAD Manager - Designer
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AllenJessup
in reply to: AllenJessup

@lim.wendy 

Hi Wendy, I was wondering if Autodesk Support keeps track of open support cases. I started a case on 4/12 about this issue. It's still open and unassigned. 

Allen Jessup
CAD Manager - Designer
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