ReCap 360 not loading project and getting ER000 message

ReCap 360 not loading project and getting ER000 message

Anonymous
Not applicable
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Message 1 of 4

ReCap 360 not loading project and getting ER000 message

Anonymous
Not applicable

After logging in to recap360 website death circle is appearing with message that I have to visit this forum. 

 

recap.jpg

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Accepted solutions (1)
529 Views
3 Replies
Replies (3)
Message 2 of 4

anil_mistry
Autodesk Support
Autodesk Support
Accepted solution

Hi @Anonymous,

 

Thank you for participating in our community! I suspect this has to do with your recently-failed projects. Please, try to correct the issue by going to A360 project folder and moving recent projects to the Trash. Once you find the offending project, you can restore others which are not causing issues. Please, let me know if this helps.

 

Thank you and have a great day!!!

 

Please select the Accept as Solution button if my post solves your issue or answers your question.



Anil Mistry
Technical Support Specialist
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Message 3 of 4

Anonymous
Not applicable

Your solution helped me to solve the problem, thank you

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Message 4 of 4

anil_mistry
Autodesk Support
Autodesk Support

Hi @Anonymous,

 

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let us know if you have any other questions or concern.

 

Thank you and have a great day!



Anil Mistry
Technical Support Specialist
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