Published Projects Showing Blank

[cmounts]

I have multiple published Recap projects that show as a blank page when opened on the web. For the project I am on it is happening to about 50% of the registrations that I publish. Uploads seem to go fine then when accessing the project the background is blank with no mini-map just the navigation icons. Image shows what I'm seeing. 

I've tried uploading multiple times, save as to make a new file, and even re-importing the RCS files into a new RCP and I have the same issue each time when it's published. All correct files seem to be in the A360 folder.

Is anyone else having these issues? 

[anil_mistry]

Hi @cmounts,

Thank you for participating in our community!

I am sorry to hear that. Would you be able to click on “select scans” and see if any scans are there? Also, try publishing with new name and see if you are still seeing this behavior.

Thank you and I look forward to your reply.

[cmounts]

Hi @anil_mistry I've uploaded with different name and verified all scans are checked. Same outcome. Just a blank screen with basic nav buttons.

Uploaded from multiple computers, same issue.

Uploaded to multiple user accounts, same issue.

Confirmed to be happening to 3 out of 4 registrations on a project.

3 bad projects also have issues with there mini-maps in Recap desktop. See below.

[anil_mistry · Accepted solution]

Hi @cmounts,

Thank you for your reply. Would you be able to share project data for further investigation. Please, send me private message and will send you BOX invite to upload project files. 

Thank you and have a great day!!!

[aaronowen683]

Hello,

I am having the same issue 'cmounts' mentioned in this thread. If I don't modify the .rcp file I export from Faro Scene, the project displays properly in Recap 360. If I modify, say, the origin point in Recap then upload to 360, the project is blank.

Thanks

[cmounts]

@aaronowen683 Get a hold of Autodesk Recap support. Assuming it's the same issue, they had a way to fix our issue until Recap can be patched. 

[justin_chadburn]

What was the fix please? I'm now having this issue