Fatal error while transferring project data from iPad to desktop

[Anonymous]

I have an important 50 scan BLK360 project registred with Recap Pro Mobile on my iPad.  The transfer progress bar is shown as usual and when 20-30 % has been done Recap Pro desktop crashes.

There has been no problems transferring data from other projects.  The only difference with this one was that BLK360 got a system error while scanning new / transferring previous.  After reboot everything was fine except those two scans were missing from the Recap Pro Mobile scan list.

Any ideas how to get the project data from the iPad to desktop?

[Anonymous · Accepted solution]

Installed Recap Pro to another PC and managed to transfer Project data from the iPad

[anil_mistry]

Hi @Anonymous,

Thank you for your reply and I am glad to hear that the issue is now resolved. Please, let us know if you have any other questions or concerns. 

Thank you and have a great day!