Error 400

Anonymous · ‎01-28-2018

Hello,

I have published several Recap projects on my account but now i have to delete some of them to make room for others and unfortunately i can not because I am getting error 400. I have no clue how to fix it, any help on the matter would be appreciated.

Thanks in advance

devangshah · ‎01-28-2018

Hello Matt,

Could you please send us the exact URL you are trying to access ?

Thanks,

Devang

Anonymous · ‎01-29-2018

Hi,

this is what i get:

<html> <head><title>400 Bad Request</title></head> <body bgcolor="white"> <center><h1>400 Bad Request</h1></center> </body> </html>

devangshah · ‎01-29-2018

Hello Matt,

I am interested in knowing the steps you take for deleting the projects.

Is it possible to send a step by step ? Screenshots or a video would be helpful.

Regards,

Devang

Anonymous · ‎01-29-2018

hello,

Well i do the usual i login to my a360 drive i go to the file i want to delete i selected and press the delete button from the right hand corner of the screen.

I attached print screens.

thank you

anil_mistry · ‎01-29-2018

Hi @Anonymous,

Thank you for participating in our Community! We have notify A360 development team about this behavior and they are investigating for root cause. As work around delete the project from the Recap Photo window on you computer. Then log in the A360 drive and go to TRASH, clear trash and there you go. Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

Anil Mistry
Technical Support Specialist

Anonymous · ‎01-30-2018

Im sorry but i don't understand, Im using RECAP PRO 2018 not Recap Photo

anil_mistry · ‎01-31-2018

Hi @Anonymous,

Try deleting ReCap project from ReCap web and then log in the A360 drive and go to TRASH, clear trash and there you go. Please, let me know if this helps.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

Anil Mistry
Technical Support Specialist