Can't download BLK360 scans from my Ipad to desktop recap

[james_oneill]

Hi...I'm trying to download scan files from my BLK360 into ReCap Mobile which works fine then into ReCap desktop which does not. I get the attached failure indication. Thanks

[miguelantunes1992]

Restart Ipad and Pc, it will result

or maybe its the battery is almost empty or the place where you saving don't have space

[gsismanACAD]

It sounds like you might have your iPad recap mobile setup to automatically delete a project after you download it to desktop. I would be very careful about setting it like that. Sometimes you have to redownload something I would set it to manually delete the scan jobs on your iPad. It only deletes the scans on the iPad and not on the scanner itself -you must go into the scanner settings to delete the files on the scanner itself. That being said you may be able to create another project and download those same scans manually to the iPad from the scanner when it's turned on and synced and then try and reimport the entire project to desktop. I've had to do that already.

[james_oneill]

Thanks for the response, but no project will upload and I'm certainly disappointed by the lack of official ReCap forum response!!!! 

[anil_mistry]

@james_oneill,

I would suggest to download scans from BLK360 and then try transferring to ReCap Pro desktop application again. Make sure to create project locally to your hard drive. Let me know if this helps.

Thank you and have a great day!

[anil_mistry]

Hi @james_oneill,

I'm just checking in again to see if you need more help with this. Did the suggestion I provided yesterday work for you?

If so, please click Accept as Solution on the posts that helped you so others in the community can find them easily.

[james_oneill]

Hi Anil...thanks for the speedy reply...I'll work on this tonight and let you know tomorrow...thanks again and hope all well with you and yours...Best, James

[anil_mistry]

Hi @james_oneill,

I’m wondering if you had an opportunity to try my suggestions yet. Please let me know if you need additional assistance.

Thank you and have a great day!

[james_oneill]

Hi Anil...I'm not having any luck...now Recap desktop doesn't recognize connection to iPad and I copy over BLK files using Leica BLK data app but no files recap desktop recognizes...Help...Best, James

[Henning_Jesse]

Unfortunately recap can't import data coming from the BLK directly (*.blk-files). There are some Ideas to solve this issue. E.g. here or here

Sometimes I have the same problem, that recap doesn't recognize the ipad. In my case the solution is to exit recap, starting itunes to establish a conection to the ipad, and restart recap again (without closing itunes).

[james_oneill]

Thanks Jesse for the post and attention to the subject links...unfortunately, the desktop won't import from the ReCap mobile app either...so I think I'll uninstall and reinstall both ReCap desktop pro and photo...will keep you posted...Best, James

[gsismanACAD]

H.Jesse
I concur. Same problem here many times
Same solution works.
Same thing happens when you go to open up Windows Explorer and get pictures directly off off the iPad it's a apple thing

[gsismanACAD]

The other thing is that the recap mobile app on the iPad must be open when trying to establish the connection and you must be on the project that you're going to download I Believe.
Make sure you load the latest version of recap pro I believe it's 5.1.30

[anil_mistry]

Hi @james_oneill,

I am checking back to see if one of the great posts in this thread helped you with your question. If so, please take a moment to reward the poster or posters with a Kudos and select the Accept as Solution button on those posts that helped.

Thank you and have a great day!

[anil_mistry]

Hi @james_oneill,

Were you able to download your project from BLK360 to ReCap Pro desktop application? Let me know if you need additional assistance. 

Thank you and have a great day!

[james_oneill]

Hi Anil...sorry to report but I've had no luck downloading files from the ReCap Mobile app...It doesn't connect... I uninstalled and reinstalled Recap desktop and now get an update but when I try to update I get an empty box...see attached...sure hope to get this working soon...Best, James

[anil_mistry · Accepted solution]

Hi @james_oneill,

I am sorry to here that. Please send my your contact information via Private message and will try to contact you soon.

Thank you and have a great day!

[james_oneill]

Thanks Anil...