Is anyone paying for support on top of a yearly subscription?

[iamcdn79]

I just received an email from my reseller that states that if I want support, I now have to pay a yearly subscription on top of the yearly subscription that I was already paying for Powermill that always included support. And the support now is capped at a certain number of hrs.

If I don't get the yearly support subscription, and I ask for support its gonna cost $300/hr.

This is so infuriating.

[M_Hennig]

I got the same email, I've been a Powermill user for the better part of 35 years so I don't need any hand holding, maybe just a post tweak once and a while. I cannot even get that looked at without any "above and beyond support" on top of my already paid for support. ChatGPT is going to put these guys out of business in no time.

[iamcdn79]

The only time I would need support is if we ever got a new 5 axis machine and would need a new post or if I have some kind of license issue.

As of right now it doesn't justify the extra cost.

[glen_h]

Same email!

Seems like there is no end to Autodesk trying to push away Powermill users.

Has anyone looked into Hypermill features and/or pricing? I'm very curious!

Glen

[M_Hennig]

I have, I can send you an email I got from their sales team if you would like. I don't want to share this outloud.

[glen_h]

@M_Hennig 

That would be greatly appreciated. Please send me a PM. Thank you!

[gosmann.andreas]

Could you send it to me, too. 

I only bought the sub. Best help is here in the Forum.