Error 10

[Anonymous]

I started my desktop subscription in november of 2014 and downloaded the 2015 Autodesk Design suite. I now updated to the 2016. I have 1 seat same as before and installed it on 2 computers and it worked fine. But when putting it on a few other computers (5 Total)  when i export the license it wont let me load the program on those computers because of the error 10. I never got this error before with 2015 and i had it on (5 PCs) just used them 2 or 1 at a time. 

Thanks, 

Billy 

[matthew.d]

Hi @Anonymous,

Sorry to hear about the issue. An error 10 occurs when you have made more attempts to activate your license, then are allowed.You can read more about about error 10 here. If you would like to activate your product on another computer, you can contact registration and activation to receive an activation code. You may also want to refer to your End User License Agreement to see if you are in compliance with trying to run the license on multiple machines. 

[AnkushVed]

Hi Billy, 

Could you please provide a screenshot of the error which you are seeing? I am wondering if the error you are seeing is inside the export dialog or inside the License Transfer Utility? 

Thanks,

Ankush