Measuring problem

[al363903]

When trying to measure, instead of a fixed square marking the initial point when clicking for the first time, it appears a square everywhere I move the mouse, without even clicking. Then, after clicking for the first time, it happens the same with the orange line. Multiple measure without having clicked for the second time.

Thank you in advance for any help.

[brett_parkerLUEP7]

Hello, 

Thanks for posting to the forums. Sorry you are experiencing these issues. Can you confirm you have tried a different mouse? This is unusual behaviour so it may also be worth reinstalling the product.

Regards

[christine_watchon8B5HG]

Hello, I have the same issue. I used different mouse and uninstalled and installed. Please help. 

[colin_beddingNYVH7]

I have the same issue, apologies I didn't see this post prior to creating a new post.

Changing mice does not resolve the issue

[lee_robinsonXFJBJ]

I have a user here with the same issue.

It also happens on the full navigation wheel.

[christine_watchon8B5HG]

I don't have any issues with mine now. I had this issue when I installed Navisworks 2025 on Windows 11. I installed Navisworks 2023 and fixed the dimension issues. 

[johan_van_mol]

I work for an Autodesk reseller.  One of our customers encountered the exact same problem in Navisworks Manage and Freedom 2025.  This problem is not related to the hardware/mouse.  I already created a case with Autodesk Support.  Could this be a bug in the Navisworks 2025 product line?

[colin_beddingNYVH7]

Try turning off hardware acceleration in the settings

This has worked for me

[johan_van_mol]

Hi, thank you for taking the time to reply.

My customer confirmed that this also worked for him.

=> Turning "Hardware Acceleration" off.

[jeroen_hoorelbeke3GFXJ]

Hi, this also solved the issue for me. Thanks for that. However with hardware acceleration off, the model is working much more slow. Could this be better with PC with more graphic power? Will this be fixed so I can turn hardware acceleration back on? Need a solution where I can measure and have a fluent model.

[brett_parkerLUEP7]

Hello,

The Navisworks R&D team are aware of this issue and looking for resolutions to the problem. Currently we believe this is related to Intel CPUs which appear to be causing this issue when hardware acceleration is on. 

This is still to be validated and then attempted to be worked around but for now, we can only suggest turning hardware acceleration off.

Regards