Mudbox crashes on "send to Mudbox"

[gloostudiosinc]

Hi there,

I'm really having a tough time with this.  I am running Maya 2016 and Mudbox 2016 on OSX Yosemite.  Whenever I try to send something to Mudbox from Maya, Mudbox crashes when it opens the FBX that Maya created.  

I've tried various different models and it does the same thing.  

I've tried manually exporting models and then importing them into Mudbox and it crashes with pretty much any model type I throw at it EXCEPT OBJ.

I've tried uninstalling and reinstalling both Maya and Mudbox to no avail (although there may be some file on my system that isn't being removed on uninstall that may be causing the issue).

I can't find any help online with this issue.  I'm hoping someone here might be able to shed some light on this.  My workaround at the moment is that I manually export to OBJ and then import into Mudbox.  I'm paying for the compatibility between these programs though, so I would prefer that the "send to Mudbox" just worked!

Thank you so much in advance for your help 🙂

cheers,

Mike

[3dMastermind]

Hi.

Can you elaborate on:

I've tried manually exporting models and then importing them into Mudbox and it crashes with pretty much any model type I throw at it EXCEPT OBJ.

Have you tried .fbx?

That's usually how I do it as I usually want an .fbx copy of whatever I may send.

If that doesn't work, with primitives;

Reset the maya prefs:

http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-Maya...

and try again.

[gloostudiosinc]

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Have you tried .fbx? 

---

Thanks for the reply!  Yes, I have tried FBX.  No model format will open with mudbox on my machine except obj.  Everything else causes it to crash.  I've attached a snapshot of the error I get which is probably the record for "the most unhelpful error message ever"!

In case you can't see the image,  the error says:

"An unknown error has occurred while performing the operation.  We are sorry for the inconvenience."

That happens with ALL file types I've tried except OBJ and of course MUD files.

My workaround at the moment is to export my model as an OBJ from maya and manually import it into mudbox and then export it from mudbox and manually import it into maya.  Would really like to get this to work correctly!

Thanks!

[3dMastermind]

I'll have to test this on Monday.

In the meantime, can you reset the preferences:

Mud:

http://knowledge.autodesk.com/support/mudbox/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-Mu...

Maya:

http://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Reset-Maya...

[gloostudiosinc]

Genius!  That was it. Such a dumb thing.  I just needed to delete my Mudbox preferences.  I had actually gone through my computer and did a complete Autodesk sweep a few days ago to remove any autodesk files.  It didn't work though when I reinstalled.  However, that's because Autodesk isn't storing my preferences in the folder in the link you sent.  

It is storing the preferences in /users/[username]/Library/Preferences/Mudbox

The link you sent tells me to go to /users/[username]/Library/Preferences/Autodesk/Mudbox

When I didn't see the Mudbox folder from the path in the link, I looked around a bit for it and found it on its own in the preferences folder.  Once I deleted the preferences, the linking works again.

Thank you so much for your help!

cheers!