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What is ACWebBrowser.exe and how do I disable it.

19 REPLIES 19
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Message 1 of 20
cyrudoo
184742 Views, 19 Replies

What is ACWebBrowser.exe and how do I disable it.

Just checking the task manager and Im seeing acwebbrowser.exe pop up 4 times along side maya.exe

 

Id like to keep maya.exe obviously but how do I disable the webbrowser component. Its not needed and the computer I run Maya on doesnt even use an internet browser of any sorts. 

 

Ive tried renaming its parent folder along with renaming the actual acwebbrowser.exe but Maya refuses to start otherwise. 

19 REPLIES 19
Message 2 of 20
ayush.agno3
in reply to: cyrudoo

its like an annoying thing, using pc processor and even the network, even if we're not using any autodesk product.. Its kinda very annoying sometimes.. to disable it, 1. open firewall settings (Windows firewall with advance security) 2. Select inbound rules. 3. From right, select new rule, Program > This Program Path (Browse "C:\Program Files\Autodesk\Maya2016.5\bin\ADSKAssetBrowser.exe", if you're using any other product browse there) > Block the connection > Name it anything. Done.. 4. Do same for outbound rules. Just in case..
Message 3 of 20
lennart.losjo
in reply to: ayush.agno3
Message 4 of 20
bbellina
in reply to: lennart.losjo

Not too sure if this post is still active, but I was having the same problem recently, and none of this solution stopped the process.

I ended up stopping the following program at startup.

Autodesk Desktop App Autodesk, Inc. All users "C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AutodeskDesktopApp.exe" -tray

It is working for me.

Hope it helps.

 

Message 5 of 20
Henrymil
in reply to: bbellina

Okay so I tried all the methods above, and the only one that actually killed it was to go into task manager, under "startup" right click the Autodesk icon and disable, then go into "details" and right click -> "end process tree" on the autodesk desktop program. That immediately killed all the clones of acwebbrowser.exe, and my computer is finally silent again...

Message 6 of 20
jacanterbury
in reply to: Henrymil

It seems they like to keep us on our toes by moving acwebbrowser.exe around (plus having multiple copies).

 

On my Windows 8.1 system it (via the multiple chrome browser tasks) was autostarting and taking loads of resources even when 3DS Max wasn't started.

 

I fixed the problem by renaming this copy

 

C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AcWebBrowser\acwebbrowser.exe to acwebbrowserRENAMED.exe and rebooting.

 

3DS Max seems to run fine without it.

Message 7 of 20
sean.heasley
in reply to: jacanterbury

Hi all!

This thread is one of our most viewed threads without an answer and since I just started at Autodesk working on the Maya forums I decided to chime in!

The ACWebBrowser.exe is a part of the Maya desktop app which comes with Maya. While it doesn't do much and tends to chill in the background if you do wish to disable it the task manager methods (posted above) work but I have another way!

I am currently running Maya 2017 and Windows 10 and if you navigate to C: >Progam Files(x86) >Autodesk>Autodesk Desktop App you will see a folder named AcWebBrowser.

As long as Maya and the desktop app aren't running (kill them in Task Manager if they are) you can delete the folder and still launch Maya with no issues!

Hope this helps!

Message 8 of 20
lucericr
in reply to: ayush.agno3


@ayush.agno3 wrote:
its like an annoying thing, using pc processor and even the network, even if we're not using any autodesk product.. Its kinda very annoying sometimes.. to disable it, 1. open firewall settings (Windows firewall with advance security) 2. Select inbound rules. 3. From right, select new rule, Program > This Program Path (Browse "C:\Program Files\Autodesk\Maya2016.5\bin\ADSKAssetBrowser.exe", if you're using any other product browse there) > Block the connection > Name it anything. Done.. 4. Do same for outbound rules. Just in case..

There is no link between ADSKAssetBrowser and ACWebBrowser, they're two different things.   ADSKAssetBrower is actually never used, but it if were it would be to browse files ("assets") on disk.

 

ACWebBrowser is a web browser component used by the licensing UI, i.e. the combo box on the Maya help line where you can sign in.  The name stands for "Autodesk Clic Web Browser"

 

https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Multiple...

Message 9 of 20
eddieTeacher
in reply to: cyrudoo

I have the same problem and overheating is actually shutting my computer down once A-day. When I delete the chromium process in the task manager it immediately starts back up. I am unable to stop them from running long enough to delete the folder with the Web browser inside.
Message 10 of 20
BrianDeMetz
in reply to: eddieTeacher

Really irritating to have this new service and 2 exe's that go unchecked and taking up 100% on one core 24/7..

 

Here are my notes to myself to disable and what it affects:

 

===

 

At least 3dsmax 2018 will stop working once you do this - so will have to undo below if i want it to run...

search for and rename: acwebbrowser.exe
found in folders
C:\Program Files (x86)\Autodesk\Autodesk Desktop App\AcWebBrowser
C:\Program Files\Common Files\Autodesk Shared\CLM\V5\MSVC14\cliccore

Also had to disable 'autodesk desktop app' in services and kill that process
Did I also search for and rename that .exe?  Can't recall.

 

Reverse above to use 3dsmax 2018.  Maybe for running 2018, create script that reverses above, runs 3dsmax, then redo's after exiting.  Irresponsible, Autodesk.

 

===

 

Why do these software companies think that their app is the only one that matters to us and they can handle our workstations with feeble hands?  Terrible QC.

Message 11 of 20
eddieTeacher
in reply to: BrianDeMetz

I think I read somewhere that you can delete the ACWebBrowser folder to keep it from starting with no consequence to Maya.  lol.  Probably right above.  hehe

 

Message 12 of 20
BrianDeMetz
in reply to: eddieTeacher

That's cool.  3dsmax 2018 here won't run with .exe's above renamed, so looks like Maya lucks out.

 

Edit:  just realized this is a Maya forum.

Message 13 of 20
laomusic_arts
in reply to: BrianDeMetz

I solved this issue in Maya and Max by using AVG Internet Security 2018 Firewall.

I just deny the Service but let Max/Maya and Iray pass by !

Message 14 of 20
AarDVark101
in reply to: cyrudoo

Hi,

 

I just found out that process too, and as I was reading the replies, obviously it's the Autodesk Desktop App running in the background, looking for updates for your installed Autodesk products. What amazes me is that nobody (Even the Autodesk «Specialists»...) suggested to simply uninstall the Autodesk Desktop App from the Control Panel... Just sayin'

 

Have a good day!

Message 15 of 20
Mike_Rochefort
in reply to: cyrudoo

@AarDVark101

On Windows that’s usually my first action after installing/updating Maya... Sorry AD!

 

If I don’t uninstall it, I will disable it from startup in Task Manager.

Cheers,
Mike

Always looking to solve problems, if I'm helpful at all consider dropping a kudos!

Message 16 of 20
teepee11
in reply to: cyrudoo

What is AcWebBrowser.exe and why does it run all the time?

1. Attachment is the recommended resolution to your case:
  The AcWebBrowser.exe" is an application that gets launched with running an Autodesk program,
  that allows these programs to browse out to the web for common data.
  Some common functions that utilize this application are the "Geolocation" tools, "Help" dialogs etc.
  If it do cause software performance, you could disable it manually.
  Thanks for contacting with Autodesk Technical Support.

I wasnt satisfied with this answer , second reply from Autodesk;

Answer;

2. Thank you for choosing Autodesk Support. Here is the recommended resolution to your case:

From technical document, ACWebBrowser.exe is the core app about Autodesk Desktop App.
So any functions using Autodesk Desktop will use ACWebBrowser.exe. 
Autodesk Desktop App is the platform for Autodesk Customer contact Autodesk via network.
You could download software, update, submit case to Autodesk and so on.
These function you could access website (e.g. manage.autodesk.com  or knowledge.autodesk.com) directly.
Please see
Autodesk Desktop App: Exploring the Features and Benefits of AutoCAD about more information.

In this situation, you could uninstall Autodesk Desktop App from your computer,
there ACWebBrowser.exe will not affect performance of software.  This will not affect Autodesk Product using. 
Go to Windows Control Panel to uninstall Autodesk Desktop App.
Thanks for contacting with Autodesk Technical Support.

Message 17 of 20
rkrajan05898
in reply to: cyrudoo

I think, I read somewhere that you can delete the ACWebBrowser folder to keep it from starting with no consequence to Maya. Probably you can find here https://unfitpc.com I just deny the Service but let Maya.

Message 18 of 20
wout
in reply to: cyrudoo

This also happens when you're just having AutoCAD installed by the way. I was already wondering why my electricity bill was so high.

Message 19 of 20
alan
in reply to: sean.heasley

Hi, 

Tried the "delete the folder" option to fix this, but task manager cannot kill the three instances of this program running on my computer. As soon as I kill one of the instances, it instantly re-appears. 

 

Can you help

Message 20 of 20
teepee11
in reply to: cyrudoo

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