Need help troubleshoot purchased model from Turbosquid

[Anonymous]

Hello, our company just purchased this $600 model from turbosquid: http://www.turbosquid.com/3d-models/3d-american-bald-eagle-animation-model/619923

So for its been impossible to work with. I have a support requestion in with Turbosquid, but perhaps someone here can help me.

First off here's what I'm running:

Maya 2016

Macbook Pro

2.8 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 2048 MB

Problem 1:

After opening the included .mb file, I tried to play back the included animation (flyight cycle, perching, etc..). It chugs along about around 2 fps max. Scrubbing is atrociously slow as well. I was using the "Legacy Default Viewport" renderer. The performance is even worse in Viewport 2.0. I tried turning off "Textured" and even viewing only wireframes. None of these settings achieve any improvement on animation playback.

I tried removing all animation keyframes  to see if the animation itself was taxing the system. Oddly even with the character sitting completely still, the timeline could not achieve greater than around 2 fps. Which leads me to...

Problem 2:

Crashing. Removing key frames and trying to play the timeline crashes Maya almost immediately. I'd delete key frames, save a new scene, restart maya, it still crashes. I'd restart my Mac and open that file. Still crashes. I'd start over with the original purchased file and try it over and over again. I'd crash over and over again.

Problem 3:

I'm a novice at Maya. I've purchase and successfully used 2 previous characters in work projects with some troubles, but I'd eventually solve them and was happy with the results. This bird is really giving me trouble though. 

I thought that I may be able to export the character from the scene without the animation and import an unanimated version into a new scene. THERE DOESN'T SEEM TO BE A WAY TO DO THIS. If there is, PLEASE tell me how. It seems cumbersome and error prone to try and track down all of the billions (and looking at the graph editor, it does seem to be billions) of key frames just to get an unanimated version of the character. It's completely likely I'm deleting things I shouldn't be, hence the crashing.

I've come to accept that even a completely updated version of Maya and a relatively modern laptop is still going to have some buggyness, but i'm really hitting a wall with this eagle.

Any help is immensely appreciated!

-Dan

[Anonymous]

Hello, our company just purchased this $600 model from turbosquid: http://www.turbosquid.com/3d-models/3d-american-bald-eagle-animation-model/619923

So for its been impossible to work with. I have a support requestion in with Turbosquid, but perhaps someone here can help me.

First off here's what I'm running:

Maya 2016

Macbook Pro

2.8 GHz Intel Core i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 750M 2048 MB

Problem 1:

After opening the included .mb file, I tried to play back the included animation (flyight cycle, perching, etc..). It chugs along about around 2 fps max. Scrubbing is atrociously slow as well. I was using the "Legacy Default Viewport" renderer. The performance is even worse in Viewport 2.0. I tried turning off "Textured" and even viewing only wireframes. None of these settings achieve any improvement on animation playback.

I tried removing all animation keyframes  to see if the animation itself was taxing the system. Oddly even with the character sitting completely still, the timeline could not achieve greater than around 2 fps. Which leads me to...

Problem 2:

Crashing. Removing key frames and trying to play the timeline crashes Maya almost immediately. I'd delete key frames, save a new scene, restart maya, it still crashes. I'd restart my Mac and open that file. Still crashes. I'd start over with the original purchased file and try it over and over again. I'd crash over and over again.

Problem 3:

I'm a novice at Maya. I've purchase and successfully used 2 previous characters in work projects with some troubles, but I'd eventually solve them and was happy with the results. This bird is really giving me trouble though. 

I thought that I may be able to export the character from the scene without the animation and import an unanimated version into a new scene. THERE DOESN'T SEEM TO BE A WAY TO DO THIS. If there is, PLEASE tell me how. It seems cumbersome and error prone to try and track down all of the billions (and looking at the graph editor, it does seem to be billions) of key frames just to get an unanimated version of the character. It's completely likely I'm deleting things I shouldn't be, hence the crashing.

I've come to accept that even a completely updated version of Maya and a relatively modern laptop is still going to have some buggyness, but i'm really hitting a wall with this eagle.

Any help is immensely appreciated!

-Dan

[3dMastermind]

Hi This may be difficult to troubleshoot without the scene.

(The .mb did not make it in support, will send you instructions from there to send)

First, I would select all geometry (select >all by type>geometry) and then hit "1" to reduce any subdivisions.

for:

"I thought that I may be able to export the character from the scene without the animation and import an unanimated version into a new scene"

You can try that with an "export all" select ".fbx" and "Edit Presets"  and uncheck the "animation" option.

Then import that file as an fbx.

[3dMastermind]

Hi This may be difficult to troubleshoot without the scene.

(The .mb did not make it in support, will send you instructions from there to send)

First, I would select all geometry (select >all by type>geometry) and then hit "1" to reduce any subdivisions.

for:

"I thought that I may be able to export the character from the scene without the animation and import an unanimated version into a new scene"

You can try that with an "export all" select ".fbx" and "Edit Presets"  and uncheck the "animation" option.

Then import that file as an fbx.

[Anonymous]

Thanks so much for the reply! I will try your suggestions. If you can in fact review the .mb, I would be happy to share it with Autodesk Support. Please let me know how I can do that.

[Anonymous]

Thanks so much for the reply! I will try your suggestions. If you can in fact review the .mb, I would be happy to share it with Autodesk Support. Please let me know how I can do that.