Maya 2024 Crashes on EVERY Render

[angeldak0ta91]

Hi, Maya is crashing every time I do an Arnold Render.  From a small scene to just a cube, the same thing happens.  It just crashes to desktop.  I dont know what to do.  I found some logs in Event Viewer which are below, for the last 3 most recent crashes.  Is there anything else I can provide?  Can anyone help?  Im on a student license so I cant raise a support request 😕

Win11.  This was happening last week, I have since completely formatted my drive and reinstalled Windows, but it persists!  It also persists over to Maya 2023.  It happens on CPU or GPU renders.

GPU: 4090RTX

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: VCRUNTIME140.dll, version: 14.38.33130.0, time stamp: 0x97a23cdb
Exception code: 0xc0000005
Fault offset: 0x00000000000117ae
Faulting process id: 0x0x8AB4
Faulting application start time: 0x0x1DA426336C25778
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Report Id: 67d0954e-5181-4f79-ac82-a97d54c84aba

----------------------------------------------

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000028
Fault offset: 0x000000000010f7bd
Faulting process id: 0x0x9638
Faulting application start time: 0x0x1DA4263D6083FA3
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8719fce9-da4c-493f-a5e8-e924f2c2a172

----------------------------------------------

Faulting application name: maya.exe, version: 24.2.0.1186, time stamp: 0x653044a8
Faulting module name: Qt5Core.dll, version: 5.15.2.0, time stamp: 0x651b5f6c
Exception code: 0xc0000005
Fault offset: 0x00000000001d6a3b
Faulting process id: 0x0x9568
Faulting application start time: 0x0x1DA42680503ADCE
Faulting application path: C:\Program Files\Autodesk\Maya2024\bin\maya.exe
Faulting module path: C:\Program Files\Autodesk\Maya2024\bin\Qt5Core.dll
Report Id: acc9602e-8998-41c6-998e-ffc992a030da

[Christoph_Schaedl]

What does the Arnold log say?

[angeldak0ta91]

hi, how do I get the arnold log?   I checked documents/maya but theres no render log there.

[Christoph_Schaedl]

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/How-to-get-an-Arno...

[angeldak0ta91]

Ok thank you ill try it ASAP!

[angeldak0ta91]

Hi, this is all that is shown in the log:

00:40:39 3332MB | log started Wed Jan 17 08:40:52 2024
00:40:39 3332MB | Arnold 7.2.5.0 [40f0d673] windows x86_64 clang-15.0.7 oiio-2.4.1 osl-1.13.0 vdb-7.1.1 adlsdk-7.4.2.47 clmhub-3.1.1.43 rlm-14.2.5 optix-8.0.0 2023/12/08 19:54:03
00:40:39 3332MB | host application: MtoA 5.3.5 1f92e996 (fix-5.3.5) Maya 2024
00:40:39 3332MB | running on DESKTOP-ALRD38H, pid=44576
00:40:39 3332MB | 1 x 13th Gen Intel(R) Core(TM) i9-13900K (32 cores, 32 logical) with 65243MB
00:40:39 3332MB | NVIDIA driver version 546.33
00:40:39 3332MB | GPU 0: NVIDIA GeForce RTX 4090 @ 2535MHz (compute 8.9) with 24563MB (18190MB available) (NVLink:0)
00:40:39 3332MB | Windows 10 (version 10.0, build 22631)
00:40:39 3332MB | soft limit for open files is set at 2048
00:40:39 3332MB |

I activated the log, then ran the render.  It CTD as always and this was all that is in the log file.  

EDIT: I ran it again and I got more info in the log, ill attach.

[angeldak0ta91]

I got a Maya crash report too which says this:

Date/Time: 2024-01-17 08:46:41 +04:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ai.dll
Exception Address: 0x00007ffc5af1c6f1
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 1, 0

Ive attached the logs from this report too.

[angeldak0ta91]

Can anyone help?  Any other way I can get support as a student license holder?

[hagen.deloss]

Hi @angeldak0ta91 ,

I have been in similar situations before, and it's not fun! As basic as it sounds, I would reset your preferences, and if that doesn't end up working, try re-installing Arnold with the newest update.

• Here is how to reset prefs
• You can log into your Autodesk account and navigate to your product tab under your profile to find the newest version of the Arnold plugin.

Tagging @Stephen.Blair and @alec.andersenLP8AU for additional thoughts 😄 

[angeldak0ta91]

Thanks! I have reset preferences, reinstalled Arnold, reinstalled Maya, formatted my drive and reinstalled windows...same issue with rendering in Arnold.  I have done a memtest thing and my RAM passed all tests.  I have used an SSD checker (samsung magician) to test my SSD's, and all are good.  I just dont know what to do.  

I dont get any Maya support because I have a student license, but that seems so wrong - why would I buy a subscription to an app which crashes when I render?  I cant decipher the crash logs and I have no idea whats breaking and theres really no support! 

But I do appreciate your reply.

[Christoph_Schaedl]

I fear that wont help with your Arnold troubles but does Renderman work?

There is a free Renderman version for Maya 2023 at least. Or the Vray Demo?

Just to test if there is something going on with your hardware.

[angeldak0ta91]

I will check renderman.

[angeldak0ta91]

I installed V-Ray demo and I can render perfectly with that (as a maya 2024 plugin).  So this kinda points to a Maya/Arnold Issue?  I reallly need this fixed! 😕

[Stephen.Blair]

Based on the Arnold log, you're crashing when you render in the Arnold RenderView, right?

• Can you try doing a batch render? Does that crash? (the Arnold log will go into the MayaRenderLog.txt)
• If you open the Arnold License Manager and click File > Diagnostics, does that crash? (the diagnostics do a test render with the kick utility)
  
  
  

We can't really tell much from any of the various logs, it's all generic errors.

[angeldak0ta91]

Hi! Rendering using batch render seems to work fine, at least it did not crash after 3 renders.  This is great.  But what does this mean?  Whats the difference between rendering via batch render or via renderview?

When I run diagnostics in Arnold License Manager, it does not crash (though it does say no license found).  

Thanks for your help! 

[angeldak0ta91]

Hi please can someone help me!?  I contacted support and they just keep telling me to try the forums.  Is this seriously how Autodesk support works?  This is a month old.

@Stephen.Blair 

[angeldak0ta91]

This is still an issue 😞

Latest Crash Error: 

Date/Time: 2024-02-16 11:41:21 +04:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ai.dll
Exception Address: 0x00007fffd436cebb
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 0

[aitz_azkue]

I have the exact same problem! Using Vray 6. Crashes on Maya 2023 and Maya 2024 with ANY render. Specs: Intel i9 14900, RTX 4070 Ti.

[angeldak0ta91]

The worst thing is nobody is helping!  I tried contacting support and they told me to try the forums.  This forum post is over a month old with barely any input from the promised experts who should be here.

[Stephen.Blair]

There's nothing to go on. Just a generic error. And no Crash Error Report? (CER) ?

If it crashes even with an empty scene, and only in the Arnold Render View, then that suggests something like OpenGL, maybe. 

A batch render has no UI, that's why I asked you to try it.

The Arnold License Manager diagnostics also do a test render, using the kick command line tool. And that didn't crash either.