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Maya 2024 Crash on startup. Fresh Installation

2 REPLIES 2
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Message 1 of 3
ricardoviana
263 Views, 2 Replies

Maya 2024 Crash on startup. Fresh Installation

Hello, can anyone suggest a workaround for a Maya 2024 not starting up on a Fresh install Win11 Pro (Amd Ryzen 9, RTX 4080, 128 GB RAM, m.2 SSD).

Error message below:

 

Date/Time: 2024-02-08 11:58:59 +00:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: python310.dll
Exception Address: 0x00007ff86b97ac87
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 8

2 REPLIES 2
Message 2 of 3
alexlevenson
in reply to: ricardoviana

Hi. I am having a similar problem. Maya 2024.2 was working great, then a day or two ago, it started failing on launch.
Maya startup has "license verified", then goes to starting and crashes. I have been using 2024 since it came out and this is the first time this has happened. 

error message:
Date/Time: 2024-02-12 07:28:58 -05:00
Application: maya.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: ArubaModelBase.dll
Exception Address: 0x00007ffbdd931a00
Exception Code: c0000005

My computer:

Windows 10 Home 64-bit
Intel Core i9 9900K @ 3.60GHz
4095MB NVIDIA GeForce RTX 2080 SUPER (MSI)
128GB Dual-Channel DDR4 @ 1600MHz (16-20-20-38)

Thanks

 

Message 3 of 3
ricardoviana
in reply to: ricardoviana

Fresh install of Python 3.11 and deleted a wrong PYTHONPATH environment variable, did the trick.

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