Maya 2020 student version does not open.

[Anonymous]

I'm a student and I am trying to open Maya 2020 student version and it doesn't open everytime I try. for example if i click on a project i worked on, it doesn't open.  Well, it sort of does but i can't do anything on it, it's like it's frozen i can move the cursor and all but it's not arrow instead it's that loading icon and i cannot click on anything. Please help. 

this is what i get in the output window

Initialized VP2.0 renderer {
Version : 2016.11.53.12. Feature Level 5.
Adapter : GeForce GTX 1060/PCIe/SSE2
Vendor ID: 4318. Device ID : 22811
Driver : .
API : OpenGL V.4.6.
Max texture size : 16384 * 16384.
Max tex coords : 32
Shader versions supported (Vertex: 5, Geometry: 5, Pixel 5).
Shader compiler profile : (Best card profile)
Active stereo support available : 0
GPU Memory Limit : 6144 MB.
CPU Memory Limit: 15457.8 MB.
MultiDraw consolidation: enabled
}
OpenCL evaluator is attempting to initialize OpenCL.
Detected 2 OpenCL Platforms:
0: Intel(R) Corporation. Intel(R) OpenCL. OpenCL 2.1 .
Supported extensions: cl_intel_dx9_media_sharing cl_khr_3d_image_writes cl_khr_byte_addressable_store cl_khr_d3d11_sharing cl_khr_depth_images cl_khr_dx9_media_sharing cl_khr_fp64 cl_khr_gl_sharing cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_icd cl_khr_image2d_from_buffer cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_spir
1: NVIDIA Corporation. NVIDIA CUDA. OpenCL 1.2 CUDA 9.2.209.
Supported extensions: cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_khr_fp64 cl_khr_byte_addressable_store cl_khr_icd cl_khr_gl_sharing cl_nv_compiler_options cl_nv_device_attribute_query cl_nv_pragma_unroll cl_nv_d3d10_sharing cl_khr_d3d10_sharing cl_nv_d3d11_sharing cl_nv_copy_opts cl_nv_create_buffer
OpenCL evaluator choosing OpenCL platform NVIDIA Corporation.
Choosing OpenCL Device GeForce GTX 1060. Device Type: GPU Device is available.

[patrick.schock]

Hello @Anonymous,

thanks for your post! Are you running Windows on a MAC with Bootcamp?

Can you please send me a NFO file of your computer configuration in a Private Message to me? Here is an instruction, how to get the NFO file: How to obtain a System Information file (NFO) for diagnostics and troubleshooting (the article is listed under 3ds Max, but the procedure is not related to a program). The NFO file is listing driver versions, error logs etc. and helps to find the reason for the hanging behavior of Maya on your system.

Looking forward to your reply!

Best regards,

Patrick

[Anonymous · Accepted solution]

Hello Patrick, 

I managed to solve the issue. 

I did a clean installation of Maya and everything associated with it.

I also deleted all the installed files  everything associated with Autodesk

It was difficult to uninstall maya fully, especially Autodesk's Genuine services application. Every time i tried it didn't uninstall,  instead it took me to Autodesk's website which was rather annoying. 

I somehow managed to uninstall it by deleted the programme files first and then then uninstalling it.

Then I reinstalled maya 2020 and it worked fine. it did not hang like before. 

I think the problem is that when i encountered this issue first, i uninstalled maya and reinstalled it again, however the problem was still there, maya 2020 kept hanging even when i reinstalled it. It's because I believe Autodesk's Genuine Services programme wasn't allowing me perform a clean uninstall. 

i have another question, my project file takes so long to open for about 15-20 minutes. Is that normal? 

Best, 

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