Maya 2019 crashes on startup

[Anonymous]

Clean computer, clean install.

Windows 10 (Version 10.0.18362 Build 18362), GPU is NVidia RTX 2080 Ti (driver version 431.86), lots of RAM.

Maya on the first run asked me for a serial number, I entered it, it said it's registered. Now every time I run Maya a splash screen (and maybe output window) blinks for a second and it's gone. No error messages or anything.

What I've tried (from this list https://knowledge.autodesk.com/support/maya/troubleshooting/caas/sfdcarticles/sfdcarticles/Autodesk-...😞

1. Renaming My documents/maya folder

2. My GPU card seems to be on the list - albeit only the older drivers  were tested, but I'm reluctant to downgrade my gpu drivers -- some other software depends on them.

3. Installed latest v2 update.

4. Whitelisted autodesk servers as suggested here: https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-set-exceptions-fo...

Any ideas will be much appreciated.

[Anonymous]

Any ideas, anyone? Still can't resolve this.

[warnold1]

More info would be useful.  Try running from a cmd window

launch Maya with a command line option -log pathToWriteableFile

maya -log fileName

this should output anything that would be output to output window to be able to read it later

There is an environment variable to save any output to script editor: MAYA_CMD_FILE_OUTPUT

https://download.autodesk.com/us/maya/2011help/Commands/cmdFileOutput.html

also trying to run in prompt mode may give more info

maya -prompt

and

mayabatch -prompt

[Anonymous · Accepted solution]

Thanks for the advice with the -log option. Turned out, it was trying to use a wrong python version instead of its own. The other version was on my system's PATH or PYTHON_PATH. I removed the environment variables, now it works.